Senior Manager Professional Services Enablement

Profile

The Senior Manager, Professional Services Enablement, as part of Global Post-Sales Enablement, leads a team focused on delivering new hire and role-based services and technical learning programs across Services Sales, Implementation and Delivery field roles supporting the Professional Services organization. The Sr. Manager, PS Enablement create and delivers scalable enablement that focuses the content, resources, tools, training, and metrics necessary to effectively differentiate and support RingCentral products and services. The Sr. Manager, PS Enablement plays a critical strategic role in achieving this objective by leading the development of high-quality training and enablement solutions.
The successful candidate will have a solid understanding of Professional Services field roles, in addition to training methodologies, adult learning principles, and being passionate about creating effective training solutions for our Professional Services post-sales teams. This person will be responsible for maintaining existing content and will be challenged to design new and innovative enablement programs to drive adoption and improved customer experience. Enablement activities include designing and implementing adoption programs, technical product specialization learning programs, and implementation training that excite and delight our PS professionals to meet post-sales goals and objectives. This person will coordinate with sales, customer success and technical enablement to continue to upskill the PS population. Experience with enabling team activities based on system triggers is important for the role.
This position reports into the Director, Global Post Sales Enablement.
Responsibilities
Lead and grow a high-performing professional services enablement team.
Ensures team members have the necessary skills, direction, and support to work independently and to maintain active progress on multiple projects.
Identifies process improvements and drives operational efficiencies to enhance the learning experience for Professional Services field roles.
Build trust and credibility with executive leadership to align learning needs with business challenges and organizational priorities.
Create and deliver scalable enablement programs that positively impact employee productivity and achieve desired business outcomes.
Collaborate closely across a global, matrixed environment to support the needs of the business.
Knowledgeable of effective learning strategies to enable field resources most effectively
Manage roadmap for professional services enablement and drive prioritization in line with approved strategy.
Develop and analyze success metrics to measure impact and improve learning programs; continuously assess delivery process improvement opportunities.
Manage the development of all learning content for professional services training curriculum.
Analyzes performance of professional services delivery personnel to determine need for additional enablement.
Helps promote the identification and development of talent, as well as planning for future talent needs of the organization.
Design and implement an onboarding program to support Professional Services field roles (across services sales, implementation and technical delivery) to reduce ramp to full productivity.
Manage the delivery of large-scale training efforts including instructor-led classroom (as law permits), instructor-led online and self-paced.
Execute the development of education and training for PS post sales roles, working with product marketing, management, R&D, and other key SMEs to identify, develop and improve core training.
Develop, deploy and manage the organization's certification programs for PS.
Keeps informed of new enablement methods and techniques.
Travel, up to 20%, as required
Qualifications and Skills
Knowledge of professional services and/or technical consulting businesses to support the various roles
; pre-sales / post-sales engagement
Strong understanding of Unified Communications as a Service (UCaaS), Contact Center solutions (CCaaS), and telecom experience.
8 years of relevant experience, including corporate learning experience, in a mid-to large-sized organization
Experience designing and delivering innovative learning programs with measurable business results
Ability to effectively interact with all levels of organizational staff.
Strong interpersonal skills; adept at resolving complex business issues and moving solutions to the next level
Competencies include excellent presentational, organizational, analytical, interpersonal and written/oral communication skills.
Advanced skills with MS Office: Power Point, Word, Excel.
BA/BS degree required
Master's Degree in Education, a plus
About RingCentral
**MEMBERS ONLY**SIGN UP NOW***.. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows.
RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that is committed to workplace diversity
Category
Sales Managers
Education
Bachelor's Degree
Experience
8 to 20 years
Job type
Full time
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