Third Party Debt Collections Manager

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Third Party Debt Collections Manager
The candidate should have 1-3 years of management experience within the collections industry. Will be expected to manage to both client and internal policies and work-standards. Collections Managers are responsible for managing, motivating, and training the collectors who are assigned to a specific client’s portfolio. Comply with policies and procedures of company. Compliance with FDCPA. Compliance with state consumer protection laws. Responsible for assigning collectors their work schedules and ensure they are followed. Responsible for meeting client and firm work standards. Responsible for maintaining adherence to firm and client compliance policies. Responsible for the proper training and full knowledge of the portfolio and audit procedures for his/her unit of collectors. Ensure client criteria is adhered to, this includes but is not limited to litigation, settlements, programs, working accounts, account closing, client recovery goals, remittance periods, and direct payments. Responsible that the client recovery goal is met, this goal may be set by the client or Senior management. Evaluate the collectors on a monthly basis for performance informing Vice President of Collections of any problems. Responsible for tracking of all payments and notifying financial operations upon identifying any posting issues, such as: funds not available, debtor requests hold, return or destroy payments. Responsible for tracking and activity monitoring of client portfolios for their unit. Continually motivate collection staff and maintain a positive work environment. Monitor and forward time off requests to Director for approval, review time records and schedule changes, ensuring coverage in their unit. Other duties as assigned. Knowledge of the FDCPA and State Consumer protection Laws is required.

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