Medicaid Program Management Office Process Improvement Lead

Profile

Description

The Medicaid Process Improvement Lead analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Process Improvement Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

Responsibilities

The Medicaid Process Improvement Lead researches best business practices within and outside the organization to establish benchmark data. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity and reduced cost. Determines how new information technologies can support re-engineering business processes. May specialize in one or more of the following areas: benchmarking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Primary responsibilities include supporting the Medicaid Program Management Office leader and team of associates. Evaluate current state project delivery process identifying improvement opportunities, document proposed future state project delivery process and align key stakeholders across Business and IT to the vision and implement the identified changes. Develop toolkit of templates for the Medicaid Program Management Office (PMO) and create standard operating procedures (SOPs) for the Medicaid PMO. Build training materials and onboarding plan for new associates to the Medicaid PMO. Develop resource planning tool to facilitate capacity planning for the Medicaid PMO

This role will report to the Director, Medicaid Program Management

Required Qualifications


Bachelor's degree in Business or a related field or equivalent experience
2 or more years of project leadership experience
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Experience problem solving and consultation within complex environments
Facilitating cross-functional teams' efforts
Strong influencing and process implementation skills
Ability to communicate effectively and deliver presentations to senior leaders


Preferred Qualifications


Master's Degree in Business Administration or a related field
Knowledge of Systems Development Life Cycle, Waterfall, and Agile Development Methodologies
Possess a solid understanding of operations, technology, communications and processes Six Sigma and / or Project Management Institute certification


Scheduled Weekly Hours

40

Company info

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