IT Operation Risk Management Process Advisor - Houston TX

Profile

131882BR

Job Title:

IT Operation Risk Management Process Advisor - Houston, TX

No. of Positions:

1

Job Description:

What’s the role?

This position will support IT Operations in their mission to achieve secure, agile and reliable operations through operating and embedding of standard IT Risk Management processes. This also includes implementation of any process and/or tooling changes, operational optimization, and active monitoring and interventions to improve the Key Performance Indicators focused on IT Risk and Service Continuity Management.

As an IT Operation Risk Management Process Advisor, you will drive IT Operate teams and leadership from a global perspective to help Operate teams to identify, document and remediate IT Operational Risks, but also by way of a Risk control frameworks that fully leverage the skills, capabilities and resources across the organization to ensure that IT Risk exposure is minimized.

Accountabilities


Oversees the effective execution and operationalization of the Operations Risk Register.
Contributes to the development of the Operations Risk Register roadmap and maturity model.
Responsible for standard operating procedures for Operations Risk Register.
Works closely with problem management team and systemic issues teams to ensure identified risks are appropriately captured.
Responsible for management of the Operations Risk Register and relevant reporting.
Translates Operations Rsik Register data into presentations that tell a story with pictures vs lots of words.
Ensures Operations Risk Register integrity by considering interfacing processes (inputs & outputs).
Drives continuous improvements within the Operations Risk Register.
Drives Operations Risk Register focal points and community through deliverables associated with the roadmap and maturity model.
Provides guidance and direction to regional and global teams on Operations Risk Register usage thru activities including education and coaching as well as raising awareness of the importance of the Operations Risk Register across the organization


Dimensions and Special Challenges


Individual Cotnributor role with visibility across IT Service and Operations (ITSO).
Reports into the Enterprise Recovery & Service Continuity Manager in the LOI organization.
A very visible enterprise wide role with the requirement to work in collaboration with people from all parts of the Shell businesses, with multiple suppliers and to gain insight into the challenges faced by a variety of lines of businesses within Shell.
As IT Risk management process is not widely used or operated in Shell this role has the chance to shape how Risk Management is to be operated.
Working in a Virtual team across multiple time zones may require availability during early morning and/or late evening hours. Managing time and work-life balance is critical.
Strong interpersonal and communication skills both verbal and written using different mediums.
Skilled in being able to build credible, sustainable relationships with staff, business leaders and suppliers.
Skilled in being able to influence others without formal authority to deliver desired results.
A readiness to take technical responsibility and accountability for work performed and decisions taken.
Fluent in the English language both verbal and written.
Experience in using automation tools and techniques to build improvements and efficiencies in existing operational ways of working.
Experience in working on continuous improvement initiatives using methodologies such as LEAN, Six Sigma as well as Kepner Tregoe methodology for Decision Analysis, Problem Analysis.


Auto req ID:

131882BR

Skillpool:

IT Service Management & Delivery

Country of Work Location:

United States

Employment Type:

Full Time

Company Description:

Shell is a global group of energy and petrochemical companies with about 84,000 employees across more than 70 countries. We aim to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally and socially responsible. We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals. As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork and professionalism, as well as pride in what we do and how we conduct business. Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Disclaimer:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell participates in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws.

Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability.

Work Location:

Houston - EP Center Americas

Requirements:

What we need from you


Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Bachelor's Degree related to Information Technology required.
Minimum of seven (7) years work experience in corporate IT.
ITIL certifications at both the foundation and intermediate level, preferably in Service Design or Service Operation.
Skilled in executing and managing operational ITIL processes specifically IT Risk management and/or Service Continuity Management across large infrastructure and application environments.
Skilled in data analysis and identifying trends / patterns to address causes of issues.
Skilled in effective problem solving.
Technical Skilled in using Service Management tools, Microsoft Office Excel (tables, charts, pivot tables) & PowerPoint and reporting tools .
Strong interpersonal and communication skills using different mediums.
Skilled in negotiated win-win solutions with stakeholder.
Skilled in being able to influence others without formal authority to deliver desired results.
Skilled in being able to work independently across different organizational boundaries, cultures and in a globally and virtual environment.
Fluent in the English language both verbal and written.
Open to rotating between Shifts periodically.
Skilled in executing and managing operational ITIL processes specifically IT Service Continuity and Incident Management across large infrastructure and application environments.
Certifications in LEAN would be advantageous.
Skills in Excel reporting, VBA and Business Objects.


City, State (if applicable):

Houston, TX

Company info

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