Client Service Manager

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Client Service Manager
The candidate will be responsible for: Act as the MBD point of contact for lawyers from assigned practices, bringing fellow MBD colleagues into requests where needed and supporting certain activities autonomously. Develop and maintain strong, productive working relationships with lawyers in assigned practices. Develop and maintain a thorough and specific understanding of the capabilities of assigned practices, including prior experience, clients and industries served, and distinguishing characteristics. Provide input and support on a variety of marketing and communications activities to ensure appropriate strategies and positioning are reflected, including: directory listings, rankings and award submissions (Chambers, etc.); events; marketing collateral materials; and thought leadership, among others. Responsible for the implementation of certain marketing and brand building plans. Proactively identify opportunities in assigned practices for external promotion or client development activities, and work with appropriate MBD functional team members to execute on vetted opportunities. Support practice group leaders in the development and implementation of business and/or brand building plans. Manage practice marketing budgets, including regular reporting to practice leaders. Partnering with the pitch and proposal team, actively participate in RFP kick-off calls to help establish the response strategy for assigned practices. Work with the Firm’s public relations team to identify and leverage deals and case wins, industry trends, client relationships and other information appropriate for media outreach. Work with events team and attorneys in assigned practices to develop client events and proprietary programming. Evaluate sponsorship opportunities, potential strategic alliances and partnerships. In coordination with the Business Development team, support Firm-wide Business Development programs, including: Client Feedback; Client Service Teams; and lateral partner integration, as needed. Must have Bachelor’s degree in Marketing, Business or related field, and 5+ years’ related experience are required. Prior experience working in a large law firm is strongly preferred as is experience supporting practices. Must have knowledge of services and capabilities of legal practices. Must develop credibility by building upon that knowledge, specific to the practices supported at Katten. Basic understanding of the business of law firms. Should have strong verbal and written communication skills and the ability to communicate with courtesy and diplomacy.

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