Windows Server Engineer

Profile

Role Purpose
Supports and maintains servers and/or host infrastructures. This includes planning for and responding to service outages, maintenance, and other problems, and being the Tier 3 escalation point for server and infrastructure problems beyond the knowledge of other technical support staff. They have the ability to operate in complex, highly-secure and highly-available, operating environments. They lead small technical teams or project teams; assist Solution Architects with current client environments; and analyze and evaluate major system project requirements of considerable complexity.
Key Responsibilities/Outcomes
Commissioning/Decommissioning
–Responsible for all aspects of standing up a server and technology refresh in a new or existing environment, as well as removing systems from an environment at the end of service life. This includes working independently or with other technology groups to meet project milestones and customer requirements.
System/Services Management
–Responsible for the day to day support of computer systems running the host operating system. These may be stand-alone or networked and may exist in homogenous or heterogeneous environments. Some of these tasks are:
Evaluate and recommends new database technologies, as applicable.
Analyze and evaluate major system project domain requirements of considerable complexity while leading in the area of technical innovation.
Monitor system performance or event logs for normal operations
Oversee appropriate level software and/or installations and upgrades and related software packages.
Evaluate and apply system and security patches to ensure the security and stability of the environment.
Design, build, test and review new and complex domain specific solutions.
Support complex data/media recoverability through system backups and database archive operations. Plan, coordinate and direct appropriate level data refresh strategies.
Oversee and implement configuration and performance tuning, both hardware and software to ensure an improvement in system reliability and performance.
Collect and review system data for capacity and planning purposes. Analyze capacity data and develop capacity plans for appropriate level enterprise-wide systems. Coordinate with appropriate management personnel in implementing changes.
Develop and maintain current system documentation.
Ensure processes defined in the functional domain area are being both implemented and followed at those client account teams which are responsible for delivering the service.
Incident Management
– Responsible for recovery of normal operations as quickly as possible through detailed troubleshooting of complex incidents. Also reviews and approves group technical documents, checklists, and procedures.
Change Management -
Lead or perform complex changes following standard change management processes. Responsible for the review and approval of change implementation plans.
Problem Management
–Respond to difficult/complex problems that cannot be resolved by others on the technical team. Determine the root cause and permanent resolution through corrections in technical applications across the environment and analysis of critical incidents or incidents which may reoccur as to improve service availability.
Consulting
–Interact with customers, peers, and other technical teams to answer questions, problems and requests regarding complex system issues. Act as a Subject Matter Expert to support the specific domain for our clients.
Interface with client and members of Information Technology to define cost effective solutions that meet client needs and expectations.
Analyze and evaluate project requirement of medium to high complexity requiring a thorough understanding of all parameters affecting and interfacing with the system.
Provide analytical support in the conceptualization, development, and implementation of moderately complex, multiple inter-linked systems.
Review literature and current practices relevant to the solution of assigned projects.
Advise management and clients on advanced technology, architecture, and tools.
Provide presales and bid support to sales teams by assisting in pricing and opportunity qualification.
Leadership
– Provide leadership to others through leading small technical and project teams that may arise and in leading transformation initiatives.
Key Qualifications
Bachelor’s degree in Computer Science, Information Systems Management, or equivalent experience can be substituted with a demonstrated pursuit of ongoing education, certifications, or technical learning.
Thorough knowledge and working experience with operating systems including but not limited to the following: Installation
Patching
Security
Networking
System Internals
Printing
Clustering
IIS
Management Tools
Scripting
Performance Tuning
Terminal Services
Experience working in a large data center supporting an operating system
Ability to proactively work with customers and other technical teams
Advanced knowledge of standard networking ports and protocols
Experience with patch management solutions
Advanced knowledge of IT Service Management terms and processes
Advanced Knowledge of ITIL Service Management practices
Specific to Windows Systems
Expert knowledge of other Microsoft Server products
Expert knowledge of VMware products
Experience with leading backup solutions from Symantec or others
IT Resource Solutions.net, Inc.
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