Principal Business Analyst

Profile

Because you belong at Twilio.
The Who, What, Why and Where
Twilio Flex is growing rapidly and is looking for a highly hardworking, curious, and action oriented Principal Business Analyst to be a key contributor of the Flex Business Operations team to develop reporting and analytics capabilities, proactively surface underpinning and opportunities for growth, and crispy socialize those findings to multi-functional teams. You will expand the use of our business intelligence platforms & underlying data infrastructure, and drive metrics reporting & analysis that will advise strategic planning and tactical decisioning across Development, GTM (Sales, Marketing, customer Success), Support, and Finance teams.
Who:
As a Principal, Business Analyst you will take a service oriented, consultative approach to measure fast moving strategic priorities and surface opportunities.
7 years professional in an analyst role performing quantitative analysis, building dashboard and reports, and working with business partners to organize data that drives impactful decisioning, in a B2B business.
Solid understanding of data processing from descriptive to predictive across data ingestion, prep, development, and end user adoption.
Sophisticated understanding and use of SQL, relational databases, and visualization tools (e.g. Looker and Tableau).
A structured problem solver who consistently displays a deep understanding of the problem determination/problem resolution process, and goes above and beyond to fully understand the scope of a problem the business is trying to solve before diving into data.
Track record of consistent execution with high attention to detail and commitment to quality in a fast-paced, fluid environment
High level of intellectual curiosity, with a willingness to teach others and learn new techniques.
Outstanding verbal and written communication with the ability to clearly translate data insights to meaningful business solutions..
Good interpersonal skills
Bachelor’s degree or equivalent experience required
What:
As a Principal, Business Analyst, you will live the Twilio Magic values:
DRAW THE OWL: Drive impactful analysis and visualizations that elevates Flex’s operating data to deliver business outcomes, and help our partners exceed their goals
BE AN OWNER: Be a valued enabling business partner to your teammates and Flex’s multi-functional teams that uses data as a roadmap to profitable growth.
WRITE IT DOWN: Be clear and crisp in surfacing why the data you’re surfacing is important, how it should be interpreted, and what are the specific actions to be taken as a result.
BE INCLUSIVE: Develop an intimate understanding of processes and dataflows of Development, GTM, Support, Finance and other multi-functional teams so you can design and deliver meaningful data and insights.
RUTHLESSLY PRIORITIZE: Use your extensive experience to plan and drive what gets done in what order.
BE BOLD: Proactively find improvement areas, develop solutions, drive execution and deliver value.
WEAR THE CUSTOMER’S SHOES: Be a true partner, understand the questions behind requests and solve the problem with the best method for the problem.
EMPOWER OTHERS: Surface and communicate key insights that drive meaningful decisions.
Why?
The Flex product is central to Twilio's vision to serve the developer community. It is the ****
Additionally, this role is eligible to participate in Twilio's equity plan.
An overview of Twilio’s benefits offered is listed below:
Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:
Healthcare Insurance and Leave
Prescription Drug
Dental
Vision
Flexible Spending and Health Savings Accounts
Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one
Financial Benefits
Short and Long Term Disability Insurance
Life and Accidental Death & Dismemberment Insurance
401(k) Retirement Savings Plan with a match
Reimbursement Programs & Stipends
$65 per month work-from-home stipend
Up to $50 per month for wellness expenses and activities
Up to $30 per month to use towards books/eBooks

Company info

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