Client Services Manager

Profile

Client Services Manager
Duties: Supervise the casework for a new large technology client. Effectively communicate with clients regarding procedural and case processing issues, identify client immigration solutions and understand current client activity. Analyze and record all client specific processes/procedures. Stay abreast of important developments in the law and issue spots with respect to future opportunities/issues. Understand existing fee agreements/billing practices. Be aware of all client profile changes, paying close attention to business opportunities. Update client database regarding any changes in contact information. Serve as a team resource for client and office procedures. Delegate, prioritize and review work flow of a team of Business Immigration Consultants. Participates in office-wide projects, including training, recruiting, process improvement, and participates in employee satisfaction initiatives. Other duties as assigned.

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