Experience Design Specialist

Profile

**MEMBERS ONLY**SIGN UP NOW***.'s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary

Responsible for researching customer usability experience of digital media. Reviews the initial web design; assesses usability, look and feel of the company Web site. Creates simple demos of new tools and documents functionality designed. Monitors the digital media form created to determine traffic through the Web site. Has in-depth experience, knowledge and skills in own discipline. Works independently with minimal guidance.

Job Description

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.

Reliability Experience and Global Product Operations, led by James Manchester, SVP and Chief Reliability Officer, is responsible for developing and leading the programs that allow us to deliver on our dedication to providing the best, most reliable network, product, and service experiences, as well as a consistent standard of excellence, across our customer base, inclusive of those from Sky and our syndication partners. This group also partners closely with Xfinity Growth, Innovation, and Experience (XGIE), our residential consumer business unit, and the field to develop solutions that allow us to grow market share in unique channels, including multi-dwelling units, retail and higher education campus environments.

About the Team/Role

**MEMBERS ONLY**SIGN UP NOW***.'s Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. The Emerging Experience and Channel Operations team helps to bring proactive customer experiences to life that reach customers at moments that matter. We strive to surprise and delight our customers at times they are not expecting to hear from us. As an Experience Designer in the EECO organization you will be at the forefront of designing and deploying these proactive customer experiences, ensuring that we are reaching the customer at moments that matter.

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to build the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and fields. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring groundbreaking products and services to life for millions of customers every day. If you share in our passion for partnership, our vision to redefine industries and our goal to lead the future in media and technology, we want you to fast forward your career at **MEMBERS ONLY**SIGN UP NOW***..

We are looking for an individual who...


Has passion - You love to help build compelling customer-first digital experiences that both use groundbreaking tech and resonate on human terms.

Communicates optimally - You excel at sharing ideas with other team members, crafting your message for a variety of partners and providing insights in a clear, effective way.

Executes - You have a bias for action and know how to break down barriers to get the job done.

Has courage - You are comfortable openly sharing your perspective and proposing innovative ideas and processes.

Learns - You are naturally curious and committed to continuous personal and professional development.

Can have fun - You're charismatic and can talk to anyone; you're flexible, fearless, and excited to help a team of product leads who build something impressive and share it with the world.

Thinks strategically - You see the 'big picture' of challenges and opportunities ahead and can define solutions to those challenges.


Core Responsibilities


Supports Conversational Design for cross-channel Proactive Customer experiences via SMS, Web, Voice, Push Notifications and more

Works cross-functionally between product, engineering, business, and experience design teams to ensure conversational design best practices are being followed and the tone of Xfinity Assistant is consistent

Stays up to speed on UX and Conversations Design market, industry, and brand standards

Rapidly deliver production ready UX designs in alignment with overarching business and UX goals

Be comfortable 'owning' projects and presenting to Senior Leadership on a regular basis

Design, trial and implement contemporary designs and customer experiences

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime, as necessary.

Other duties and responsibilities as assigned.


Preferred Qualifications


5-7 years' experience in Conversational or Experience Design

Work samples that demonstrate experience working in a product delivery role

Passion for, experience with, and knowledge AI conversational design

A knowledge of conversational design best practices

Manage workload and timelines effectively

Excellent written and verbal communications skills

Strong organizational skills and an attention to detail

Authorized to work in the United States of America


About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated!

Here's a look at just some of the perks and benefits we make available to our US-based employees:


Medical & Dental

401(k) Savings Plan

Generous paid time off

Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, **MEMBERS ONLY**SIGN UP NOW***. supports you at all life stages.

Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.

Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.


Learn more at ****
Reasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

Sign Up Now - MiamiCrossing.com