IT Field Service Representative

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IT Field Technician - part time, as-needed - Farmington, NM and surrounding area
Position Summary
Responsible for performing on-site or in-house servicing, repair and/or installations. Provides technical support in activities associated with the identification, prioritization and resolution of reported problems. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system.
DETAILS
Location:
Farmington, NM
and surrounding area up to an approximate 100 mile radius (when necessary)
Hours of Operation:
The support is generally 8:00AM to 6:00PM, but there may be instances in which service is outside of these hours
PART-TIME; AS NEEDED!
The support is Monday through Sunday, but the support will primarily be Monday thru Friday, with occasional weekend service calls, as needed
Because we are servicing Retail, Financial, and Insurance industry accounts, the support is same day or next day support
The Compensation for the position is as follows:
1. Support averages 10 hours per week, hours are not guaranteed, hours worked are hours paid
2. Hourly rate: $17.00 per hour
3. PORTAL TO PORTAL (drive time is paid at the same hourly rate as On-site repair time)
4. Mileage reimbursement: $0.34/mile driven per Elite mapping software PORTAL TO PORTAL
Expectations:
- Communication & Responsiveness
- Commitment & Reliability
- Organizational Skills
- Patience
Requirements
* Employees working on client accounts must possess A certification
* Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment
* Performs basic computer hardware and software installations
* Ensures all systems work properly and equipment is packaged and transported correctly
* Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction
* Represents Elite Tek Services, Inc./ Compucom in a professional and businesslike manner and communicates effectively with customers and associates
* Interacts with customer as directed, responding to routine technical questions or request for information
Preferred Knowledge and Comfortable working with or LEARNING the following:
1. POS (Point of Sale) equipment (NCR)
2. LASER PRINTERS (Lexmark, HP, Xerox, etc.)
3. PC desktop support (Dell, IBM, COMPAQ, etc)
Possible Opportunities for Certifications (at customer s request):
1. Dell Cert
2. HP Cert
3. Customer specific Cert such as State Farm, Xerox and/or Lexmark Printer Certifications
Additional details/requirements of what we are looking for:
1. Employment is Subject to a Drug Test and Background Screening
2. Travel to customer sites is mandatory and Requires Candidates to have a Reliable Form of Transportation Available on a Daily Basis
3. Managing the shipping and tracking of all parts used on daily basis is mandatory
4. Support is on an AS-NEEDED basis, per the customer s request
Elite Tek Services Inc.
Web: ****

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