Ohio Medicaid Inbound Contact Representative - Work-at- Home

Profile

Description

Humana is excited to announce the expansion of the Humana contact center in Springdale, OH just north of Cincinnati! Humana has been awarded a contract to support the Ohio Medicaid population with its statewide Medicaid program, and we need amazing individuals to join Humana in supporting our expanding location.

The Humana contact center in Springdale OH is just north of Cincinnati. These new positions are 100% Work-at-Home opportunities for those that reside within 50 miles radius of the Springdale OH Humana office and within the state of Ohio. The Humana office is located at 111 Merchant St. Springdale OH 45246. Humana is looking to have the entire team ready to support our Ohio Medicaid business starting early October.

The Inbound Contacts Representative represent Humana by addressing incoming telephone, digital, or written inquiries. You will address our customer needs which may include complex benefit questions, resolving issues, and educating providers.

Responsibilities

Where you come in:


Take as many as 30-45 calls per day from Medicaid providers who have questions about Humana products.
Assist them with a variety of inquiries including but not limited to: primary care provider changes, locating providers/specialists in our provider network, benefit/coverage, authorizations; provider claims inquiries, grievances and appeals, transportation needs, and pharmacy support.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work an 8-hour shift anytime from 7:45 am-8:00 pm EST. It may be necessary, given the business need, to work occasional overtime and weekends.


COME GROW WITH HUMANA! BENEFITS START ON DAY ONE - STELLAR 401K MATCH - PAID TIME OFF - TUTION ASSISTANCE PROGRAMS - STELLAR WELLNESS/REWARDS PROGRAM

What you need for success! - Required Qualifications


3 years of experience within a customer service type role preferably within a call center environment
Strong customer service orientation and attention to detail
Prior experience managing multiple or competing priorities, while utilizing multiple computer systems and/or monitors simultaneously with strong typing skills
Ability to effectively communication verbally and listen to members over the phone
Must live within the state of Ohio and inside a 50 mile radius of the Humana office at 111 Merchant St. Springdale OH 45246


Work at Home Requirements


Must have the ability to provide a high speed DSL or cable modem for a home office (satellite and wireless internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required.
A dedicated work space without ongoing interruptions to protect member PHI / HIPAA information.


What you need to STAND OUT from the crowd!: Preferred Qualifications


Associate's or Bachelor's Degree
1 years of experience with taking multiple calls within an inbound / outbound call center environment
Prior Medicaid / Medicare / Healthcare experience.
High level of emotional intelligence with a proven ability to influence office culture and engagement in a positive manner
Fluency in multiple languages is a plus, preferably Spanish and English


Additional Information


Additional compensation differential over and above our standard rate is available for bilingual candidates who successfully complete Humana's Spanish language proficiency test.
Training Hours - Training will start day one of employment and run the first 9 weeks with a schedule of 8:00 am - 4:30 pm EST . Perfect attendance is required to avoid gaps in training and is vital for your success in this role. Therefore, no time off is allowed during training.
Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.


Scheduled Weekly Hours

40

Company info

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