Business Analyst 2 - COBRA

Profile

Our Technology and Administration Solutions business provides benefits administration and outsourcing solutions to many of the world’s leading organizations.

Our Purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure.

Our Mission is to deliver the highest quality work in the industry, providing an engaging and fulfilling environment for our colleagues, while managing significant and profitable growth.

Awards & Recognition:

•The International Association of Outsourcing Professionals (IAOP) has named Willis Towers Watson a leader on the Global Outsourcing 100 since 2011.

•Everest Research named Willis Towers Watson a Star Performer in the Leaders category in 2014, and has recognized Willis Towers Watson as an industry leader since 2010.

•Fortune magazine ranked Willis Towers Watson number one in the diversified outsourcing industry on its annual World’s Most Admired Companies list in 2015.

•Willis Towers Watson has been listed on Fortune magazine’s World’s Most Admired Companies list since 2012

As a Business Analyst you will serve a key role for our health and welfare administration outsourcing business by serving as the link between consultants, external clients and our internal team of system developers. You will contribute to the implementation of new services by translating business needs into actionable programming and process steps for developers, practicing the fundamentals of systems analysis, design and testing. You will also consult to clients concerning implementation best practices, provide ongoing technical support, and train client teams. You will have the opportunity to develop your technical, analytical, problem solving, leadership, communication and consulting skills. Note that this role will involve some travel to client sites and other Towers Watson offices.

Responsibilities:

Excellence

•Consult with clients and consultants to identify technology business needs as they relate to new health and welfare administration outsourcing implementations as well as enhancements to current outsourcing services

•Provide value added consulting to clients based on outsourcing implementation best practices

•Translate business needs into actionable programming and process steps:

•Analyze, define and document project requirements and business processes

•Develop systems specifications, process flow and conversion strategies

•Create technical and functional user documentation

•Develop comprehensive test plans

•Perform unit and comprehensive testing with system developers for overall functionality and technical quality of deliverables

•Provide ongoing technical support to clients:

•Trouble shoot technical issues and problems, partnering with developers

•Train clients on use of systems

•Define and update system tables as needed

•Ensure systems perform according to client approved specifications

•Contribute to the development of new tools, processes and solutions to meet our clients’ outsourcing and broader human resources needs

•Follow firm and line of business processes, protocols and quality standards in the development and deployment of solutions

People

•Partner and communicate effectively in a team environment with consultants, developers and other team members

• Participate in local, regional and national meetings as requested

Clients

•Contribute to successful project management:

•Assist in drafting project plans including objectives, timeline, deliverables, budget and quality standards

•Monitor progress against project plan and communicate status to project manager, lead consultant or client, as appropriate

•Manage client expectations and raise appropriate issues to project managers and consultants

•Develop a trusted advisor relationship with clients through effective communication and efficient, quality execution of projects

•Attend client meetings as appropriate to present project specifications or report project status

•Directly contribute to clients’ success through applying your technical expertise

Financial

•Meet revenue and billable hour goals as defined by your manager

•Support the generation of new business as part of the broader team

•Develop new business opportunities and enhance existing relationships

•Work within prescribed budget for project plans

Provides advice and guidance to clients on implementation of outsourced software solutions. Helps clients to maximise product and service performance, as well as identify and establish efficient processes and technology configuration. Coordinates testing, quality assurance, configuration, installation, and support to ensure smooth, stable and timely implementation of technology solutions. Configures client systems and data manipulation to support client implementation. Requirements:

•3-5 years’ experience as a Business Analyst

•Understanding of the fundamentals of health and welfare and broader benefit plan design preferred

•Functional or industry knowledge/experience in the application of technology to solve human resource needs such as: Health and welfare plan administration, HR self service (IVR, web, etc.), HR systems integration, HR shared services or HRIS/payroll

•Ability to complete Towers Watson Business Analyst training program

•Prior experience as a business analyst in a consulting environment preferred

•Intermediate to advanced SQL skills

•Experience with relational databases including SQL, Oracle or Access preferred

•Experience with test plan creation, testing procedures and test plan execution preferred

•Strong analytical, integrative and problem solving skills

•Excellent written and verbal communication skills

•Solid interpersonal skills and client service orientation

•Ability to work both independently and on client teams, including virtual work teams with members in different geographic regions

•Strong organizational abilities and flexibility to work in a performance driven environment managing multiple project priorities

•Sense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvement

•Desire to learn, accept new challenges, and have fun

•Bachelor’s degree or equivalent in business, management information systems, human resources management, benefits administration or related field

•Ability to travel and work extended hours as neededEmployment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Company:

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer:

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights. at ****
Unsolicited Contact:

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