Associate Director Problem Incident and Event Management

Profile

Description

The Associate Director, Problem, Incident and Event Management drives technical support teams to recover services during periods of service disruption or outages to key technology platforms/applications. The Associate Director, Problem, Incident and Event Management requires a solid understanding of how organization capabilities interrelate across department(s).

Responsibilities

The Associate Director, Problem, Incident and Event Management establishes policies, processes and systems for the implementation of a quality incident management process. Monitors trends in incidents and issues. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates.

Required Qualifications


Bachelor's Degree or equivalent experience
10 or more years of technical experience
5 or more years of management experience
Comprehensive knowledge of Microsoft Office applications, including Word, Excel, and Visio
Experience in problem analysis and process documentation
Experience working in cross-functional, collaborative teams
Experience with Software Development Lifecycle and Waterfall or Agile Development Methodologies
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Previous experience in the health care industry
Leadership experience
Experience with the Consumer domain
IIBA certification


Additional Information

Scheduled Weekly Hours

40

Company info

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