Technical Program Manager 4 Product Management

Profile

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***..

Job Summary

Responsible for bringing great products to life! Do you have a passion for understanding how people work and improving their workplace experiences? Then this job is for you! It’s a very exciting time in Enterprise Platforms at **MEMBERS ONLY**SIGN UP NOW***. as we work to productize Technology. In this role, the Technical Program Manager 4 of Product Management will be the primary advocate for product areas of our contingent labor HCM implementation ensuring alignment with vendor and identity systems, in close collaboration with our Human Resources team. The product manager will work with technology architecture and engineering teams, procurement, security and human resources to ensure the contingent labor management experiences are simple, easy and awesome. The role will be the expert on the toolsets in the product areas listed above, with a huge focus on human capital management systems (Workday), and system to systems integrations. The role must get in and understand employee experiences and process of contingent labor onboarding, and reporting to then build a strong vision for where the products need to go in order to move the business forward. The product manager conducts user needs analysis and focus groups in developing product direction and influencing product improvement backlog. Handles vendor relationships to influence COTS product roadmaps to make tools more intuitive and meet the business needs. This job is an individual contributor role that does not have direct responsibility for supervision or performance management of staff.

Job Description

Core Responsibilities


Understands the scope of technical programs as defined by the product and business requirements and the budget process. Participates in the key planning of milestones. Uses specific knowledge about one or more technical areas to research, plan, communicate and achieve objectives through program/project team.

Internalizes, put themselves in the shoes of and represents the voice of the employee throughout the product lifecycle.

Performs business needs analysis and conducts employee/contractor experience research.

Builds relationships with key vendors to understand and influence product roadmaps.

Works in collaboration with technology engineering, human resources as well as downstream product consumers ensure the product is simple to use, and a high quality experience.

Participates in planning for improvements to product experience and features.

Communicate trends, opportunities, and risks, develop and defend POV for product features/benefits.

Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable).

Drive product marketing requirements

Collect early product feedback from alpha/beta pilots

Developing product launch plans and marketing collateral and executing

Product messaging including business value, features and benefits

Working with corporate communications and organizational change management resources to lead launch tours and product review programs / focus groups

Generating customer success stories

Developing methods to educate less technically savvy communities without alienating

Identifies, confirms and obtains participation from required cross-functional teams. Works with the other team members and initiatives effectively.

Builds program plans and program record. Works with the core team to identify and schedule all the work required to fulfill program scope, including identification and management of critical path tasks. Identifies and manages program critical paths.

Facilitates the development of key goals, objectives and success criteria for the program using specific knowledge about one or more technical areas to research, plan, communicate and achieve objectives through program/project team.

Works with leadership and core team members to help identify and assist in making product tradeoffs to balance scope, time and costs while developing resolutions to complex problems that require the frequent use of creativity. Ensures proper documentation.

Communicates updates on major milestones and keeps all stakeholders informed of progress and issues. Identifies and manages proposed changes to technical program parameters and works with management to ensure appropriate processes and communications are followed.

Monitors and ensures quality of program deliverables. Works with core team and key field resources to develop and monitor deployment schedule, strategies and tools to support the implementation of programs in the field through trials and controlled customer deployments.

Consistent exercise of independent and collaborative judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.


Personal Qualities:


Boldness: Stand up for great ideas and engage executives in building/selling vision.

Ability to Influence: Able to use both logic and emotion to win over diverse audiences as you are implementing the product vision and strategy that you believe in.

Emotional Intelligence: Use emotional intelligence to influence employee behavior and drive product adoption

Leadership: Being able to lead your “extended” team without any formal direct reporting authority. Building credibility and respect to be in charge of the product line’s future.

Expertise: Being and expert in both the field of Product Management, business segments / employee personas our products are targeted to, and technology trends.

Enthusiasm: Enthusiasm is contagious. Bring others along with you through vision, strategy and hardworking attitude.

Tenacity: The ability to keep going despite facing difficult people and circumstances.

Commitment to Excellence: Excellence in the work you do and deliverables (presentations, marketing materials, business cases, etc..) as well as the details of the products themselves.

Communications: Ability to bridge technical and business audiences and communicate with Executives


Employees at all levels are expected to:


Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.


Disclaimer:


This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

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