Program Manager

Profile

Because you belong at Twilio.
The Who, What, Why and Where
Twilio Flex is growing rapidly and is looking for a curious and action oriented Program Manager to be a key contributor within the Flex Business Operations team. You will take a consultative, service-oriented approach to drive Flex programs and initiatives from planning to execution and GTM. This includes running cadences with program owners and stakeholders and optimizing them with an eye towards successful delivery of programs and optimizing for increased program velocity. You will shepherd cross functional collaboration and alignment across functional areas (e.g. product, R&D, marketing, presales, sales, finance) and across business units, quickly identifying risks/blockers to program delivery and actively pursuing remedies, and ultimately driving program execution and delivery across a series of related initiatives.
Who:
Twilio is looking for a Program Manager who has a passion for driving consistent execution across initiatives/workstreams, collaboratively optimizing workstreams, effective documentation skills, with a grounded understanding of the problem determination/problem resolution process.
A bachelor’s degree with 2 years of proven experience, or an equivalent combination of education and experience
Efficient ability to prioritise tasks with a self-starter attitude
Highly effective process documentation skills with the ability to create efficient programs that involve multiple stakeholders
Experience supporting projects end-to-end with multiple stakeholders that require robust change management and communication.
Ability to take in multiple inputs and create viable solutions in a sometimes ambiguous environment
Can analyse information and processes to find trends or diagnose problem areas to introduce efficiency
Impeccable ability to execute on tactical project level tasks.
An outstanding communicator who is effective communicating across functional areas of the business
Ability to handle multiple competing priorities in a fast-paced environment
PMP or equivalent certification a plus
What:
As a Program Manager, you will live the Twilio Magic values:
DRAW THE OWL: Contribute to the definition, development and tracking of strategic initiatives.
BE AN OWNER: Manage daily operations of initiatives, and own the successful delivery and optimizations of those initiatives.
WRITE IT DOWN: Document program plans for cross-team initiatives and work with multiple teams to drive results on-schedule
WEAR THE CUSTOMER’S SHOES: : Collaborate with Product and customer-facing teams to drive the most critical go-to-market items forward.
BE BOLD: Partner with cross functional teams to quickly identify challenges, and recommend impactful solutions that exceed the status quo.
BE INCLUSIVE: Develop a deep understanding of the needs and challenges of cross functional teams in Development, GTM, Support, Finance and other cross functional teams to deliver actionable solutions.
NO SHENANIGANS: Navigate complex decisions that require striking the right balance between business growth and risk mitigation objectives.
RUTHLESSLY PRIORITIZE: Self-starter who can prioritize between multiple projects and programs to drive progress in a fast-paced and often ambiguous environment.
Why?
The Flex product is central to Twilio's vision to serve the developer community. It is the contact center platform of the future, enabling customers to have a fully customizable contact center solution. Flex is Twilio’s flagship application product built on top of Twilio’s communication primitives. We serve both enterprise customers, partners and the developers that work to customize their Flex solution.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
Where?
This position will be attached to our Denver hub. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.
About us:
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
An overview of Twilio’s benefits offered is listed below:
Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:
Healthcare Insurance and Leave
Prescription Drug
Dental
Vision
Flexible Spending and Health Savings Accounts
Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one
Financial Benefits
Short and Long Term Disability Insurance
Life and Accidental Death & Dismemberment Insurance
401(k) Retirement Savings Plan with a match
Reimbursement Programs & Stipends
$65 per month work-from-home stipend
Up to $50 per month for wellness expenses and activities
Up to $30 per month to use towards books/eBooks

Company info

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