Systems Engineer

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Systems Engineer
Chicago, IL
Job Description
The System Engineer (SE) position is part of the response team responsible for remote or onsite service requests and assistance on routine computer support issues according to urgency. Strong customer relations, follow-up to insure that service has been completed to customer's satisfaction are a must. A (SE) is responsible for configuring, installing, troubleshooting and repairing network and systems infrastructure solutions for our customers.
The SE must be a team player, yet work well independently, and have excellent verbal and written communication skills. Responsibilities include working with Senior Systems Engineers to engineer solutions for IT projects as well as providing network administration for client support agreements. The perfect candidate would be a professional, detail oriented and self-motivated individual who excels at completing tasks successfully and efficiently.
Responsibilities
Serve as primary engineering contact on IT Support and projects
Set up and install new servers and network equipment
Identify and resolve network and related system performance problems
Best Practice Administration of (SANDSS):
Systems Windows Server 2003/2008/2012
Exchange Server 2007/2010/2013
Applications
Networks
Desktops Windows XP/Windows 7/Windows 8
Storage
Security
Troubleshoot server and workstation software and hardware
Perform hardware upgrades and swaps
Establish backup and recovery procedures for network based systems
Interface with external venders as necessary
Actively participate with Senior Systems Engineer team in planning, coordinating, and implementing project-based work
Maintain client as-built documentation
Perform other duties as assigned
Fixing network problems that cause the system to be unreliable
Resolving problems with the data backup system
Identifying and correcting security concerns
Instituting virus prevention and remediation
Updates to systems documentation and a basic set of operating procedures for the day-to-day maintenance of your systems
Support of client systems on a regular, scheduled, and emergency basis
Qualifications
At least 2 to 5 years of experience that is directly related to the duties and responsibilities specified
Network infrastructure administration of routers, firewalls and switches
Microsoft Windows experience including system implementation, management and documentation
Ability to relay technical information to both technical and non-technical personnel
Strong written/verbal communication skills, critical thinking and problem solving or troubleshooting skills
Must possess excellent time management skills
Ability to travel to client premises on a daily basis
Hands-on in a help desk environment is preferred
This position requires a high level of independence and strong client service skills. Organizational ability is important to keep track of all tasks, because the job requires a great deal of multi-tasking. We also require accurate and timely tracking of client work, service calls, and related documentation including timesheets.
Preferred Qualifications & Experience
Bachelor’s degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable
Certifications including: Microsoft Certified IT Professional: Enterprise Administrator (MCITP)
VMware Certified Professional (VCP)
Cisco Certified Network Associate (CCNA)
Citrix Certified Administrator (CCA)
Experience with ConnectWise, Kaseya, Labtech or similar service management system
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