Virtual Care Implementation Representative - Part-time Work at Home

Profile

Description

Deliver solutions to support the organization's virtual care strategy with a specified scope. Assignments are straightforward and moderately complex.

This role will be classified as a Variable Staffing Position meaning it will be a part time opportunity working 20 hours per week. You will be configuring IPads and mailing them to our members who want to do a virtual Doctors visit. This role will be work at home, ideally in the Orlando, Florida area.

Responsibilities


Completes and coordinates implementation of virtual care technology including device provisioning, testing, operational readiness and transition to end user
Ship to and receive virtual care devices from end users on daily basis
Physically sanitize virtual care devices for redeployment
Provide technical support to end users
Gathers and documents business system and functional requirements
Provide input into system design to optimize support and ensure solutions meet business needs
Understand concepts, regulations, strategies and operating standards of Virtual Care Program and Family Physicians Group
Makes decisions regarding own work approach and prioritizes and follows established procedures with some interpretation

Requirements
2 years of customer service and technical experience
Ability to provide technical support to users with little to no technical experience
Experience with problem solving and consultation within complex environments
Above-average proficiency with iOS/iPadOS
Familiarity with contemporary video conferencing technology and required data connections
Ability to work in a fast-paced, regularly-changing work environment with little oversight
Experience working in a cross-functional work environment
Intermediate experience with Microsoft Office products including Outlook, Excel, Word and PowerPoint
Must be passionate about contributing to an organization focused on continuously improving
This position is work at home; you must provide your own high speed DSL or a cable modem. Satellite and/or wireless internet connections are NOT permitted. A minimum internet speed of 10x1 (10mbs download x 1mbs upload) internet speed is required.
Preferred
Expert level technical problem-solving skills
Advanced verbal and written communication skills
Proven ability to establish and maintain strong professional, collaborative relationships
Bachelor's degree in Computer Science, Engineering or a related technical field
Knowledge of Systems Development Life Cycle, Waterfall, and Agile Development Methodologies
Experience in IT business analysis, including artifact development


Scheduled Weekly Hours

40

Company info

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