Manager Software Engineering

Profile

Because you belong at Twilio.
The Who, What, Why and Where
Twilio is growing rapidly and seeking a talented Engineering Manager to join the Data Pipeline team within Twilio Flex - the first fully programmable cloud contact center. You would manage and grow this powerful engineering team to help Flex adopt best practices around data transmission while building tools at the core of our massively distributed architecture. If you are deeply passionate about data, its transmission, and working with other engineering groups throughout Flex to make data a “first class” part of the architecture, you are probably a great fit for our team.
Who?
Twilio is looking for a leader who lives
the Twilio Magic
and has a demonstrated track record of leading engineering teams. They also will:
Show a desire to work on state machine systems
Have a history of working with highly scalable distributed systems with a focus on operational excellence
Display an ability to intelligently prioritize a technical roadmap with a focus on delivering incremental customer value
Have experience working in agile processes and best practices
Exhibit strong communication skills: in person, on paper, or in code. You can explain technical concepts to product managers, other engineers, and support
Be a strategic thinker and thrive when operating in broad scope, from conception through continuous operation of 24x7 services
Distill complex and ambiguous situations into actionable plans for your team
Have 5 years relevant work experience, or a degree supplemented with relevant experience in the field.
What?
As an Engineering Manager, you will live the Twilio Magic values:
BE AN OWNER: Manage and grow a team of passionate engineers as they grow and deliver Twilio Flex’s Interactions Flow System. Provide support and guidance that enables the team to self-organize and to achieve sustained high velocity and predictability in delivering software changes. Work closely with both Flex and Twilio Studio teams to drive and adopt emerging best practices and technologies.
EMPOWER OTHERS: Manage employee career development by providing coaching and mentoring to engineers while guiding them to maximize their potential. Provide continuous performance feedback, collaborate with employees on their goals and provide a clear path for progression through personal development plans.
BE BOLD: Be hands-on with the engineering team - seeking out best practices and challenging the team’s decisions and designs.
DON’T SETTLE: Institute development best practices to ensure the team produces high quality, well-architected and supportable code.
NO SHENANIGANS: Be intellectually honest when evaluating tools, conducting due diligence, and deciding development strategy and execution within your team.
Why?
Twilo Flex lies at the heart of the Twilio’s strategic priorities. In this role you would influence Twilio’s newest and fastest growing product. You would be a visible leader and would work closely with teams at every layer of the company. Your success would deliver great customer experiences at major brands around the world (Twilio’s customers), and you would enable them to deliver better services to their customers.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
About us:
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado.
Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well.
Salary:
Denver/Boulder Metro:
Salary Range:
$146,240.00 - $182,800.00
Rest of Colorado:
Salary Range: $127,960.00 - $159,950.00
Additionally, this role is eligible to participate in Twilio's equity plan.
An overview of Twilio’s benefits offered is listed below:
Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:
Healthcare Insurance and Leave
Prescription Drug
Dental
Vision
Flexible Spending and Health Savings Accounts
Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one
Financial Benefits
Short and Long Term Disability Insurance
Life and Accidental Death & Dismemberment Insurance
401(k) Retirement Savings Plan with a match
Reimbursement Programs & Stipends
$65 per month work-from-home stipend
Up to $50 per month for wellness expenses and activities
Up to $30 per month to use towards books/eBooks

Company info

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