Director IT Infrastructure

Profile

The purpose of the IT Infrastructure and Operations Department Director is to oversee the LiveText IT Infrastructure and Operations Department and the employees of the Department.
This department is directly responsible for managing, the following domains: LiveText core network / telecommunications, application server / storage infrastructure, LiveText firewall systems, other key LiveText systems and all respective backup / secondary resources located in all co-location facilities and data centers.
Other key LiveText systems include (but are not limited to): application systems, gateways and connections, back-end database systems and servers, key company websites and web portals, corporate intranet services (e.g., email, messaging, etc.) and other systems and services which are hosted by LiveText.
IT Infrastructure and Operations Department Director has the responsibility to oversee that the overall network, telecommunication and systems architecture and infrastructure follows the business needs and direction of LiveText in accordance to any existing corporate / industry standards and guidelines. It is the responsibility of the IT Infrastructure and Operations Department Director to ensure that a proper training plan (and cross-training plan where applicable) exists to adequately sustain the department and its resources. It is the IT Infrastructure and Operations Department Director’s role to stay abreast of recent technology advancements and innovations that may benefit the department and the LiveText in whole.
IT Infrastructure and Operations Department Director is responsible for implementing for its domain procedures and documentation related to SLA/ OLA agreements and internal / external audits. It is also the IT Infrastructure and Operations Department Director’s role to formulate proper contingency plans for systems within the department to protect against any technical, environmental or human failures.
IT Infrastructure and Operations Department Director is also an important liaison between LiveText and outside parties (other LiveText offices, vendors, consultants, etc.) for any current and future projects / activities or security / audit issues pertaining to the aforementioned technologies. Active participation and involvement in LiveText projects and committees is also a vital role.
Responsibilities:
DAILY TASKS
Perform any necessary IT Infrastructure and Operations Department tasks or activities.
Administrative Duties and Functions. Perform any day-to-day managerial activities and tasks pertaining to the LiveText Infrastructure Department: including Issue / Problem Management, Change Planning, and task prioritization.
WEEKLY TASKS
Domain / System / Server Administration. Make recommendations, suggestions and enhancements to the LiveText IT Infrastructure and Operations Department managed systems and servers.
Review and approve critical updates and other major system change requests to be performed by LiveText IT Infrastructure and Operations Department personnel.
Administration and Documentation. Update and review documentation and procedures for LiveText IT Infrastructure and Operations Department domains and systems.
Host weekly team meetings to discuss projects and tasks for all IT team members.
Meet with LiveText upper management to discuss current and future company projects, activities and assignments.
Meet with the LiveText IT Steering Committee to discuss current / net projects, operational matters and other long-term / strategic initiatives.
Review and supervise all data center and co-location facilities.
MONTHLY / QUARTERLY TASKS
Review the security / system reports and logs for all LiveText IT Infrastructure and Operations Department managed and administered systems. Firewall policy and rule base reports.
Server reports and logs.
Capacity Planning and Analysis of LiveText IT Infrastructure and Operations Department managed and administered systems and data center facilities. Review and analyze the Internet bandwidth utilization statistics.
Review and analyze the server and system utilization and performance reports.
Review and analyze data center, rack and co-location facility capacity and growth capabilities.
Make recommendations and suggestions on how to improve these systems and servers.
DR / BCP Testing and Readiness of Major System Components. Coordinate and oversee the testing on a regular basis.
Administration and Documentation.
Host meetings with LiveText teams discussing projects, tasks and initiatives.
Research new technologies and systems which may provide improvements to existing systems.
Monitor and administer the IT Infrastructure and Operations Department budget and expenses.
Skills & Technologies:
Organizational Management
Operations / Supervision:
Oversee daily operations tasks (from task / ticket tracking tools); Ability to use Change Management / Control Management / Configuration Management Tools (e.g., GIT. SVN, Puppet).
Capacity Management:
Ability to manage systems and network infrastructure and anticipate growth / expansions.
Communication / Documentation:
Excellent communications skills (within the department, to company peers, and to company Management). Clear documentation / procedure wiring style.
Environment Type / Size:
Previous experience managing highly transactional web-accessible application systems.
Technology Roadmaps:
Ability to put together IT roadmaps (for technology, personnel, business driven projects and for internal IT initiatives).
Financial Planning and Business Processes:
Experience with budgeting (operational / capital).
Process Models and Methodologies:
Working knowledge of ITIL and other IT best-practices.
Standards and Audits:
Experience with Security and PCI audits and assessments.
DataCenter/ Centralized Computing
Data Center Technologies:
Experience working with SAN / NAS storage technologies; Experience working in virtualized environments (VMware ESX / ESXi, KVM); Experience working with Cloud (IaaS and SaaS) providers and hosting centers.
Moves / Build-Outs / Connectivity:
Experience with data center moves, consolidations, designs, and migrations.
Disaster Recovery and Active-Active Designs:
Experience working on and coordinating backup and redundant system tests (unit, functional and end-to-end).
Systems Engineering
Operating Systems:
Hands on experience with Linux Red Hat / CentOS R6.X operating systems.
Server Technologies:
Hands on experience with LDAP / NIS, DHCP, DNS-BIND, Apache, Nginx, ESX / ESXi, and MogileFS (a plus).
Server / Storage Hardware:
Knowledge of DELL PowerEdge servers and DELL storage arrays.
Network Engineering
Network Technologies:
Experience working on Cisco switches / router, F5 switches, and Palo Alto Firewalls, and OpenVPN appliances.
Security Technologies:
Experience with CheckPoint Firewalls, Cisco ASA Gateways and Palo Alto Security Appliances or equivalent; Experience with (3DES, AES), NAT, VRRP, Client Auth., RSA Tokens, SSL VPNs, L2L, L2TP / PPTP, and High Availability.
Specialized Computing
Databases:
Working knowledge of MySQL v5.X; Working knowledge of Pentaho / Kettle.
Email and Groupware:
Experience with Google Apps, Postfix, and Sendmail.
Programming / Scripting Languages:
Working knowledge of Bash, Perl, and other scripting languages (from IT / operational perspective).
LiveText, Inc.
La Grange, IL 60525
Web: ****

Company info

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