Technician Network Operations

Profile

Travel: 
Less than 10%
Location: 
Ellenwood, GA, US, 30294
Education: 
High school or vocational school completed
Experience: 
At least 3 years of experience required
Equivalency: 
Combination of education & experience considered
Technician, Network Operations
Your role in helping us shape the future:
As an ISOC technician you will provide expertise in supporting problem resolution, configuration and change management functions, network security, performance and fault management and monitoring, reporting,
quality assurance, scheduling, and documentation by utilizing sophisticated network management, monitoring and analysis tools. Additionally, you will coordinate operations and interactions with a variety of customer, teleport operators, space segment operators and fiber providers, and the Program
Management Office to support the delivery of end-to-end services.
Are you up to the challenge?
Provide technical support on satellite services. Troubleshooting support for X-Band network services, UHF services, On-Demand Networks (such as DVB type services), customized end-to-end services (to include terrestrial backhaul), satellite bandwidth and, managed network services (such as iDirect , VIPERSAT, IP trunking services and International Private Line).
Provide service implementation support for end-to-end services and managed network services. Coordinate and direct end user or technician accessing the satellite to ensure proper alignment of the satellite antenna. Conduct necessary testing of antenna or systems, such as compression testing and update databases to reflect values.
Provide performance monitoring. Utilize carrier management systems tools to provide network and usage analysis.
Proactively monitor services: network devices, video, teleport equipment, and satellite carriers.
Provide fault management support. Troubleshoot outages and faults on all aspects of the circuit: satellite, VSAT, teleport, telco. Provide detailed ticket of all troubleshooting and implementation activities, change request. Provide RFI identification and resolution.
Provide level 1 hands-on support for customer co-located equipment.
Interface with vendors and 3rd party teleports.
Track RMA support for faulty equipment.
Arrange for technical dispatches to customer locations.
Provide technical support to mobile satellite services, to include: Iridium handheld phones, BGAN terminals, Thuraya systems, and Inmarsat legacy systems.
Manage and coordinate troubleshooting and scheduled maintenance with the teleports, 3rd party satellite operators, terrestrial providers, and engineering teams.
Can you drive these processes?
Detailed document all troubleshooting activities in trouble logging system.
Provide assistance to teleport operators and VSAT terminal operators with isolating and resolving transmission problems affecting or degrading the satellite.
Follow established processes and procedures.
Lead troubleshooting actives on RF and network devices with customers/technicians at all skill levels.
Compile and provide customer specific reports, to include contractually required daily and monthly reports, ticket reports, Interference reports and outage reports.
You should definitely have:
US Citizenship.
A
bility to obtain and maintain a U.S government issued security clearance at the secret level.
ABility to work flexible schedule, shifts, weekends and holidays, 12-hour shifts
A
High School or Vocational School completion diploma and at least
three years of relevant experience
(alternatively a 4-year degree in a technical field and
Flexible schedule, must be able to work off-shifts, weekends and holidays, 12-hour shifts
Familiarity with SATCOM networks, basic IP/Networking, iDirect networks, basic RF theory and basic SATCOM theory.
S
trong troubleshooting skills and be familiar with trouble logging and reporting.
Strong logic and analytical skills.
Excellent verbal, written and interpersonal communication skills.
It would be nice if you had:
A background in the Military
What it’s like to work with us:
**MEMBERS ONLY**SIGN UP NOW***. is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping **MEMBERS ONLY**SIGN UP NOW***. innovation for years to come.
We emphasize personal and professional growth
Awesome benefits including PTO, medical, tuition reimbursement, and training
Fun, diverse, and inclusive culture
Other Job Info:
These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
This role requires you to sit for long periods of time and work with a computer
C
a
ndidates must be US Citizens and have the ability to obtain and maintain secruity clearance.
These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
Company description: **MEMBERS ONLY**SIGN UP NOW***. is the largest provider of fixed satellite services worldwide. We enable providers of media, telecom and government services to deliver information and entertainment to people at home, in the office or on the move. On a day-to-day basis, **MEMBERS ONLY**SIGN UP NOW***. supplies video, data and voice connectivity in approximately 200 countries and territories for approximately 1,800 customers, many of which **MEMBERS ONLY**SIGN UP NOW***. has had relationships with for over 30 years. Some of the world’s leading media and communications companies, multinational corporations, Internet service providers and government/military organizations hallmark **MEMBERS ONLY**SIGN UP NOW***.’s customer base. Customers access capacity through extensive service offerings, which include transponder services, hybrid managed services combining satellite capacity and terrestrial facilities, and channel services.
Nearest Major Market:
Atlanta

Company info

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