COMPUTER TECHNICIAN JUNIOR Full-time Days

Profile

Under the direction of the Manager of Technology Services, the Computer Technician, Junior assists with the installation of PC hardware; testing and set-up of new PC's; installation of software; and repair of PC’s. This position is responsible for help desk operations. (Taking calls, logging, routing to appropriate staff member).
Assigned duties are implemented in a manner appropriate to the age-specific needs of the individuals served.
Type of supervision exercised: none. Jobs reporting to this position: none.
EDUCATION:
Associate’s degree/Trade School Degree preferred
OR
experience listed below.
WORK EXPERIENCE:
This is an entry-level position. Candidates should possess a basic understanding in micro computer field including hardware, software, communications, and personal computer networking.
Minimum of two (2) years related experience in personal computers and personal computer networking may be substituted for Associate’s degree.
SPECIAL EMPLOYMENT REQUIREMENTS:
Working knowledge of Microsoft Office and related software required.
Must be willing and able to attend training seminars as needed to provide necessary systems support.
Must attend seminars and take examinations in order to administrate Novell Network Systems.
Good interpersonal skills required for effective communication with staff, external personnel etc.
Good problem solving skills are an asset, however the ability to seek out help from senior or higher-trained IT staff to resolve issues is just as important.
Valid PA driver’s license and available transportation required to transport self to all facilities to support all computer systems.
PHYSICAL DEMANDS:
Medium Work: duties require exerting 25 to 50 lbs. of force occasionally (approx 10-33% of shift), and/or 10-25lbs. of force frequently (approx 33-66% of the time), and/or greater than negligible amount up to 10 lbs. of force constantly to lift, carry, push, pull, and move objects.
Position involves bending, reaching, and stooping (occasionally in strained position) throughout shift.
Ability to transport self throughout facility is required.
May produce visual fatigue.
Must be able to travel to all Allied Services Facilities as required.
ACCIDENT OR HEALTH HAZARDS:
No unusual accident or health hazards inherent in position.
WORKING CONDITIONS:
Well-lit office environment.
Required Skills
CHARACTERISTIC DUTIES & RESPONSIBILITIES OF JOB:
E = Essential Element NE = Nonessential Element
35% Handles Help Desk Operations (E)
25% Assists with computer system installations. (E)
10% Advises personnel requiring technical help in specific areas. (E)
10% Provides first-line troubleshooting and escalates problems to senior IT staff. (E)
5% Evaluates software and hardware. (E)
3% Installs internal and external peripherals. (E)
3% Installs memory, configuration, and optimization. (E)
3% Installs application, configuration, and development. (E)
2% Determines hardware and software compatibility. (E)
2% Records and tracks all system information. (E)
1% Performs low-level hard disk formatting. (E)
1% Sets up and maintains communications asynchronous and synchronous. (E)
Job Location
Clarks Summit, Pennsylvania, United States
Position Type
Full-Time/Regular
Shift
DAYS
LG
37
Employee Type
Full-Time/Regular

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