Manager WW HCP Meetings Capability

Profile

Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.

Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.

MAJOR DUTIES AND RESPONSIBILITIES


Provide business process ownership and project management of key meetings and events capabilities, in partnership with WW Events Management, Congress Management, Channel Capabilities, IT Compliance and other Global Business Operations teams

Support HCP Capability lead in diagnosis of capability gaps, project mgmt. and sustainability efforts

Champion the Meetings and Events Maturity Model to identify, measure and deploy capability improvement efforts, such as:

HCP Information Collection Form (ICF) content and process

Contracting processes, including partnering with Vendor Master teams

HCP Meeting Program invitations

Survey pull-through and analysis


Design and Implementation Responsibilities:


Guides colleagues across the globe in HCP meetings processes, defining transformational and continuous improvement initiatives based on company direction, industry trends and analytical rigor

Support design and deployment of HCP tools and processes

Analyze existing processes, forms and systems to understand current state and areas for improvement for future state

Facilitate discussions with stakeholders supporting a simplified approach

Partners with process and system owners in all area involved in the HCP meetings and events experience

Manages the Key Performance Indicators for HCP meetings to monitor outcomes and identify areas to improve the landscape

Proactively communicates capabilities to ensure BMS stakeholders are operating efficiently, knowledgably and compliantly

Supports the creation of Change Management and Training Materials as needed

Recommend process improvements discovered through performance monitoring


KNOWLEDGE, SKILLS, and COMPETENCIES:


Business or Technical undergraduate degree, Master degree desirable

5-7 Years professional experience in the Pharmaceutical, IT or Consulting practices

Experience leading or supporting global initiatives from concept through close-out

Experience supporting enterprise systems and large-scale process and system related change initiatives

Experience partnering with remote teams

Strong knowledge analyzing business processes and issues and training others

Strong quantitative and analytical skills and training others

Expertise in SAP functional areas utilized by BMS a plus

Expertise of Global HCP processes also a plus, in order to act as Subject Matter Expert across the following areas: Contract Management; Payment Management; Meeting Management; Reporting / Data Analytics; Legal / Regulatory / Compliance Needs

Demonstrates ability to deal with unstructured, relatively difficult assignments that will require effective communication and organization skills

Establishes strong working relationships with Leadership, key stakeholders and team with a focus on Change Agility, Enterprise and Growth Mindsets

Strong interpersonal and influencing skills are necessary

Ability to operate through influence rather than authority

Ability to assess and promptly resolve problems


DEVELOPMENTAL VALUE:

Develop Continuous Improvement skills and experiences:


Learn and develop the knowledge of Pharmaceutical Meetings Management

Advocate and develop business process improvements and enhancements

Serve as a team representative on process transformation and implementation teams

Develop the ability to understand and assimilate a broader range of information solutions that can enable business needs


Develop Finance Integrity skills and experiences:


Serve as a subject matter expert on HCP control procedures; provides appropriate guidance and direction to business partners


Develop Professional Relationship Management skills and experiences:


Viewed as a trusted advisor and develops diverse business relationships and teams

Develop the ability to effectively communicate, impact, and influence various levels of management/staff within BMS

Demonstrates strong negotiation and persuasion skills; manages a variety of viewpoints to create positive outcomes for all parties





Exposure to senior management while gaining a heightened awareness of the importance of cross-functional networks to achieve business results


Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.

Bristol-Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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