NEON - Field Technician 2 Mid Field Service Engineer A - Military Veterans

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**MEMBERS ONLY**SIGN UP NOW***. is a team of transformersu2014people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation governmental operations that improve the citizen experience every day.But we can't do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We're changing the face of I.T. - from our diverse staff to the end-products we develop. And we're excited to expand our team. Are you ready to be a transformer?nResponsibilitiesnu00a0nThe Field Engineer candidate will provide USCIS user support at remote locations on assigned open tickets and work in collaboration with the Service Desk. The Field Engineer is responsible for resolving customer affecting technical issues in a timely fashion in order to maintain customer satisfactions. The Field Engineer installs, troubleshoots and maintains an extensive variety of products and equipment. The Field Engineer will have the ability to make replacement cables from raw cable and RJ-45 connectors. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customersu2019 needs. The following are principal duties of the Field Engineer:u00a0nnnDeskside Support which includesnnProvide on-site support for deployment and security remediation functionsnGather analyze, and report end-user support trends nnAnalysis, testing and modification of computer hardware systems and software based on consultations with users and system design specificationsnnUpdating registry values, installing/configuring/updating computer operating systemsnUtilizing remote management to diagnose/modify update computer programs/software and computer systemsnnnProvide desktop, application and network application incident resolution nManage user installation and relocations requestsnnAsset Inventory SupportnnConduct physical inventory of assetsnConduct scheduled and random electronic inventoriesnAssist in receiving and receipting propertynTransfer of property to other organizationsnProcess computer equipment for excess and dispositionnnnnDisposal Preparation SupportnnEnsure disposal policies and procedures are employednEnsure every device is wiped/degaussed prior to site removalnnnnEncryption ServicesnnAdminister and manage encryption tools application servernEnsure laptops are properly encryptednEncrypt laptops discovered without encryptionnProvide password recovery for encrypted devicennnnVideo Conferencing and Audio/Video O&MnnTroubleshoot system problems and repairsnWork with support staff for remote troubleshooting and repairsnAssist in setting up presentation devices and Video Conference unitsnSet up, ensure functionality, be available during events and shut down video conferencesnnnnLocal On-Site CablingnnRestart wiring closet cabling electronics including switches or other network devicesnReplace defective cabling electronics and simple replacement of defective cabling electronics and components such as switch bladesnnnOverseas Site Support (Depends on Position)nnnnWireless ServicesnnAssist users with mobile communication devices (mobile phones, broadband cards, Blackberrys, and laptops) with incident support ticketsnProvide Tier 2 support in the field which includes hardware troubleshooting and OS re-install, Blackberry Exchange Server connection verification and equipment swapping supportnnnnService Center ServicesnnEnsure IT services are rendered/tested for telework users using VPN and CITRIX servicesnProvide remote support services for telework/home usersnSupport pre/post application releasesnnnAccount Management ServicesnnHardware Incident ResolutionnnIdentify and resolve hardware incidents and service requests of a consumable partnnnnRequired QualificationsnnUS CitizennHigh School Diploma or equivalentnMinimum 2-3 yearsu2019 experience troubleshooting software and hardware in a customer service role to include a high degree of technical proficiency and excellent problem-solving skills and analytical abilities.nMinimum 6 monthsu2019 experience troubleshooting Apple Macintosh software and hardware in a customer service roleu00a0nnDesired QualificationsnnCertification in UNIX and Microsoft Operating Systems or 3 years experience troubleshooting, installing, and configuring UNIX and MS systems.nFamiliarity with LANDesk remote resolution and with using LANDesk to push packages to workstations to complete software installation nFamiliarity with CLAIMS 3 (C3) systemnCompTIA Network certificationnCompTIA A certificationnn#cjpostnCOVID Policy: New employees will be required to adhere to the Company's and its clients' COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our client's COVID-19 requirements.nu00a0n**MEMBERS ONLY**SIGN UP NOW***. is a team of professionals who want to make a difference. And that can only happen with a diverse, happy, and cared-for team. So, we prioritize your well-being, equity for all and look for ways to make work a better place for each of us every day.nu00a0nWe are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status.

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