Author by Humana - ServiceNow Developer

Profile

Description

Author, recently launched by Humana, is a service experience designed to meet the whole-health needs of the people we serve. Created to innovate with the speed and agility of a modern start-up and backed by the insights and scale of Humana, Author is pioneering a customer-centered experience designed to foster trusting relationships with members to help them achieve their best health.

Dedicated to simplifying the healthcare experience and helping people navigate their healthcare journey, Author is leveraging digital technologies to eliminate fragmentation and systematic friction for members and providers.

We are seeking individuals who are passionate about solving tough problems as we forge a new path for the healthcare industry. As a member of the Author team, you will have the opportunity to make a difference in the lives and health of the members we serve.

The Senior Software Engineer codes software applications based on business requirements and completes administration tasks within the ServiceNow platform as required. The Senior Software Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

The Senior Software Engineer develops coding solutions for business logic in the ServiceNow platform as needed and standardizes the quality assurance procedure for developed solutions. Provides support for ServiceNow administration tasks in the ServiceNow platform as required. Delivers solutions for integrating the ServiceNow platform with other applications through recommended integration design patterns. Oversees testing and debugging and develops fixes, delivers on application creation, application table design, creating and implementing forms, controlling access, and integrating workflows into applications. Researches complaints and makes necessary adjustments and/or recommendations to resolve complex software related issues. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed with minimal supervision. Uses independent judgment requiring analysis of variable factors and determining the best course of action.

This role ensures that recommended solutions increase the efficiency and effectiveness of the IT Service Management processes. Analyzes, collaborates and assists with translating business requirements into technical requirements to ensure a smooth implementation of new enhancements, applications or modules.

Planning, Analysis, and Design


Understand business purpose of software solution requests
Contribute to major feature planning
Contribute to process of estimating costs for proposed solutions
Design solutions to meet objectives (data structures, system processes, services, user interfaces, etc.)
Work with architecture team to explore new tools, techniques, etc. to improve solution delivery


Development, Integration, Testing and Implementation


Mentor contractors and team members and guide any software engineering tasks
Prepare comprehensive test cases for functional and regression testing plans
Assist end users with UAT as needed
Prepare detailed deployment plans to include rollback
Contribute to system disaster recovery planning, documentation and execution
Prepare system documentation as directed


Required Qualifications


ServiceNow ITSM
Bachelor's degree in Computer Science or related field and/or relevant work experience
5 or more years of progressive IT experience as a senior developer in large IT projects
Participate in or lead after business-hour deployments (includes both nights and weekends )
Analytical mind with problem-solving aptitude
Strong communication skills with ability to interact with business and customer representatives
Passion for growing your skills, tackling interesting work and challenging problems
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


ServiceNow ITOM
Master's Degree


Additional Information

#Author

Scheduled Weekly Hours

40

Company info

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