Customer Service/Operations Agent 2nd Shift

Profile

Customer Service/Operations Agent - 2nd Shift
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is the aerospace and aviation industry's premier logistics company, whose focus is on getting grounded planes back in the air as quickly as possible. Specializing in AOG (Aircraft on Ground) situations, Sterling's team of logistics specialists work to ensure critical aircraft parts – not matter how large or small -- are delivered where and when they're needed.
Responsibilities:
Aid and assist clients in all phases of job preparation
Answering the phone in a professional and timely manner. A good telephone manner is essential
Work closely with Quick offices, service partners and Q/A representatives to ensure continuous follow-up
To take job orders from clients, that include routing, classifying of service type, establishing a deadline
To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc)
Tracking and tracing shipments
Monitoring job alarms
Familiarize yourself with all special services we can offer and ensure customers are given all options available
Set up and organize special deliveries
Help develop and maintain relationships with clients
Demonstrate ability to work through problems with service partners, airlines and carriers with minimal assistance
Customer support, quote, & research
Ensure compliance with company policies and procedures
Requirements:
Worked in a customer service environment. Air freight and courier services. Arranged Time Critical shipments.
Proficient in Microsoft Office (Word, Excel, PowerPoint & Outlook)
Excellent knowledge of international and domestic airline routings, geography and time zones
Good knowledge and understanding of Import and/or Export of airfreight.
Excellent time management with the ability to organize and manage multiple priorities
Ability to establish and maintain a professional work environment
Demonstrate written and verbal communication skills
Strong interpersonal skills
Must be able to work flexible schedule to a 24/7 operation
Strong team player
Customer service experienced required
Knowledge of Dangerous Goods/Restricted Article Regulations preferred
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
If you are looking for a challenging position with an innovative and expanding global organization, Apply Online Below Today!

Company info

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