Spclst Noc II

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NOC Specialist II – B ShiftThe NOC Specialist is an employee of the Tier 2 IP-Data Networks team. Primary responsibility is break/fix support in a 24/7 environment of Frontier’s national data backbone.In this role, the NOC Specialist will be responsible for troubleshooting network routers, DSLAMs and ATM/Ethernet switches, as well as metro-e and FIOS services, to isolate the trouble and take the appropriate action to resolve or escalate. It requires highly technical skills along with the ability to interact with internal and external customers, vendors, engineers, operations and all levels of management.Day-to-day work responsibilities:Serve as an escalation point for our Tier 1 NOC Organizations (CCSC, ATS, TSO, MCO, IHD), as well as work with Advanced IP Services and Core Engineering as required for specific network or equipment issuesIsolate, troubleshoot and resolve advanced network issues on Layer 1, layer 2, and layer 3 network devices (DSLAMS, aggregators, ATM switches, Ethernet switches, routers)Work with field technicians and local management to assist in the resolution of equipment or network level outagesEngage in network outage bridge calls to troubleshoot and resolve large network outagesUtilize, manage and maintain network and performance monitoring tools to ensure network reliability.Utilize element management systems (EMS) to manage the DSLAM and switch network (Adtran, Alcatel, Calix, Naviscore, and next-gen)Perform Root Cause Analysis (RCA) for network outages that require details on what caused an outage, what was done to resolve it and what can be done to reduce impact or prevent future occurrencesProvision daily IP address assignments, allocate and provision IP assignments for RTO’s, allocate and provision IP assignments for Frontier Static IP customersOther duties as assignedRequirements:2 years of network monitoring, support or administration experience4 year degree in Computer Science / Information Technology or equivalent work experience in related fieldGreat communication skills, both oral and writtenAbility to work cooperatively in a team environmentMUST be able to work any shift in a 24/7 environmentShift work and on-call (weekends and holidays) are requiredHighly desirable experience:Experience maintaining and troubleshooting FIOS and OLT equipment/configurationExperience supporting and maintaining ATT Uverse equipment and serviceExperience troubleshooting and maintaining Metro-E circuits/equipmentCisco and Juniper router experienceExperience configuring and supporting DSLAM’s: Adtran/Calix/ALU/TellabsATM/Ethernet switch experience: Ciena/ALU/CiscoWorking knowledge of MPLS networkingEthernet, ATM, routing experienceExperience with major Internet protocols such as TCP/IP, UDP, DNS, DHCP, BGP, OSPF, ICMP and RADIUSKnowledge of the following networking concepts: OSI model, IP sub-netting, DNS, ATM, Ethernet, troubleshooting processes, DS3/OC3/GE circuit troubleshootingAdditional experience:Programming and scripting languagesTelecommunications Network Operations CenterPlanning, engineering, and provisioningProject Management Certifications:CCNA/CCNPJNCIA/JNCISMEF-CECPAny vendor specific certifications (Adtran, Calix. ALU, etc.)

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