Location
Louisville, KY, United States
Posted on
Aug 26, 2021
Profile
Description
The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
Responsibilities
The LINET Contact Center Representative 2 will assist members in a fast-paced inbound call center environment. You will be responsible for:
Verifying eligibility, processing enrollments, pharmacy claims, and other related tasks.
All associates must meet established performance metrics including quality, compliance, standards, and attendance.
Educating members and providing appropriate solutions and alternatives regarding their Part D plan benefit.
Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
Required Qualifications
2 years of customer service.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Mandatory 6 weeks virtual training program Monday - Friday 8:00 am to 4:30 pm.
Must work an 8-hour shift during the hours of 10:30am - 7:00pm EST Monday through Friday; overtime based on business need.
Fluency in professional environment with computer navigation, email, chats, typing skills, and toggling across multiple databases while engaging with the caller.
Must have excellent interpersonal skills and the ability to organize simultaneous tasks; and meet monthly call and performance metrics.
Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M
Must live within a 50 mile radius of Louisville, KY or San Antonio, TX
Preferred Qualifications
College degree (Associate's or Bachelor's) highly preferred
Knowledge of customer service principles and practices - formal training or experience
Additional Information
Benefit package that starts your 1st day of employment
Robust 401k plan through Charles Schwab.
Eligibility for associate wellness and rewards program
Opportunity to learn the industry and build professional career
Tuition Reimbursement & Student Loan Refinancing
Scheduled Weekly Hours
40
Company info
Sign Up Now - MiamiCrossing.com
Employer job 
90 Day Old Job 
Job Overview
A law firm seeks an experienced Social Security Disability Attorney to join its Louisville, KY office. The firm is building one of the fastest-growing practices in the country and offers a robust caseload with a consi... 