CASHIER/ BILLING CLERK

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Mon, 10 Feb 2025 09:54:08 -0600
$11.50 per hour- GENERAL
RESPONSIBILITIES-Under general supervision is responsible for performing routine clerical work, such as taking payments and for performing related work as required. Employees in this position have extensive public contact, both in person and through the telephone. Tact, courtesy, and firmness are required.
Duties include, but not limited to, the following:
Sorts payments and stubs
Processes customer payments
Verifies payment amounts and due dates.
Check payments with cutoff list before authorizing service termination.
Balances pay stubs and checks.
Receives walk-in customer payments at cashier windows.
Balances cash drawer.
May take payments at drive-thru payment station.
May process electronic, mail, and night drop payments.
Receives and acts on customer inquiries about services.
Communicates orally and in writing with customers about bills, meters, water/sewer/sanitation rates, adjustments, credits and meter readings.
Processes incoming and outgoing customer correspondence by researching files for information related to specific inquiries or complaints.
Prepares responses to complaints, inquiries, or other related requests for supervisory review and approval.
Uses computer equipment to access customer accounts.
Updates accounts with applicable notes and/or comments.
Initiates and terminates utility services.
Takes and forwards customer requests to begin or terminate Municipality water service, set meters, transfer service to a new address, install new services, and meter fire hydrants for special uses to the Utility Billing Clerk.
Applies adopted fees and user rates to accounts.
May assist customers in completing required forms.
Applies various fees and charges related to beginning or terminating water service.
Explains billing procedures, including rates for service and costs for installing new services.
Coordinates service requests with related field and office departments.
Operates miscellaneous office equipment.
Types or word processes miscellaneous letters, documents, and forms.
Uses calculator to make arithmetic computations.
May use other equipment such as shredder and mobile radio.
Maintains Department records and reports.
Maintains complete files of correspondence with customers (including letters, telephone contacts, etc.) to assure comprehensive documentations of service for each account within the Utility Billing System
Files and retrieves various documents and materials.
SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.
DESIRED MINIMUM QUALIFICATIONS
High School diploma or GED, ability to write routine reports and correspondence, ability to add and subtract, ability of apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. One year of responsible cashier experience preferred. INCODE software experience preferred.
WORKING CONDITIONS AND PHYSICAL CAPABILITIES
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to type, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and distance vision.
OTHER CAPABILITIES
Maintain and promote excellent relations and communications with co-workers. This includes sharing the workload to maintain balance. This may include helping to train and orient new employees in acquiring skills in department policies and procedures, and department functions.
Professionally respond to public inquiries using oral, written or computer correspondence in a courteous, efficient manner.
Ability to understand and follow oral and written instructions. Must be able to communicate and write clearly and legibly in entries, as-built documentation, and required reporting forms.
Must be able to effectively use a combination of experience, training and ability to quickly assess situations and arrive at decisions (appropriate with employees training and experience) to ensure efficient and effective continuation of work and customer service delivery that avoids service interruptions.
Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual skills preferred.
The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the City’s demands change so will the essential functions of this position.
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