Business Systems Analyst Global Patient Services Cell Therapy

Profile

Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.

Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.

Bristol Myers Squibb is seeking a Business System Analyst to support Patient Operations in the development and support of the Global Patient Services (GPS) program. GPS is an e-system developed on a Salesforce platform that includes Patient Scheduling & Logistics, Account Management, Case Management, and external facing portals for providers. The position will play a key role in supporting GPS operations.

Job Responsibilities:

Understand key business processes and work flows of Patient Scheduling and Apheresis Operations teams to support daily operational business needsParticipate in requirement grooming for new product releasesLeverage functional requirements, user stories, and procedures to write test scripts that align with the business key process flowsSupport and participate in User Acceptance Testing, Operational Qualification (IO), and Performance Qualification (PQ) testingAssist in writing and updating Patient Operation’s Standard Operating Procedures and Work Instructions to support implementation of GPS releasesWork across the Enterprise Integration teams to maintain master data synchronizationRepresent the Patient Operations team for any operational incidents and follow through with internal / vendor support teams to ensure resolution and documentationRepresent the Patient Operations team for minor changes and enhancements to the GPS application and ensure good GMP documentation is maintainedAssess impacts to GPS and the Patient Operations team from changes to integrated systems or related business process changesManage periodic reviews and metrics for support tickets, user access provisioning, and system changesAssist in management of operational reports

Required Qualifications:

Bachelor’s degree in Science or Information Technology (IT)5 or more years of experience working in the Technology and/or Healthcare industry, preferably as a Systems or Business AnalystSystems implementations and deploymentBasic understanding of the operation and development of major e-systemsKnowledge in operations of a validated GMP/GXP systemsDemonstrate excellent written and verbal communicationDemonstrate the ability to work in a high pace and frequently shifting environmentAbility to identify a problem and drive the problem to resolution

Preferred Qualifications:

Strong preference for Salesforce experience – ability to do configurationsWorking knowledge of ERP systems preferred (SAP, Oracle, JDE)Knowledge in Agile software developmentSoftware validation experience

Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.

Bristol-Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Company info

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