Cloud/FlashArray Support Readiness Engineer

Profile

Cloud/FlashArray Support Readiness Engineer
at **MEMBERS ONLY**SIGN UP NOW***.
Lehi, Utah
BE PART OF BUILDING THE FUTURE.
Since our founding in 2009, **MEMBERS ONLY**SIGN UP NOW***. has empowered innovators to build a better world with data. In less than eight years, Pure reached $1B in sales, faster than nearly every enterprise company in history, and our incredible growth continues to outpace the competition.
Our mission? Give technologists their time back by delivering a modern data experience that empowers organizations to run their operations as a true, automated, storage as-a-service model seamlessly across multiple clouds.
The secret sauce? More than 3,000 team members (and growing!) around the world who join forces to invent the next big thing. And then the next one.
We’ve only scratched the surface of our ambitions
, and as we continue to gobble up market share, we’re blazing trails and setting records:
For
seven straight years, Pure has been named a leader in the Gartner Magic Quadrant
(five years in the MQ for Solid-State Arrays, and two in the newly created MQ
for Primary Storage).
Our customer-first culture and unwavering commitment to innovation have earned us a 2020 Medallia
Net Promoter Score
, certified by Owen CX,
in the top 1% of B2B companies
If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.
What you will be doing:
The Support Readiness Engineer will represent Customer Support within **MEMBERS ONLY**SIGN UP NOW***. to ensure that all Pure FlashArray and cloud based products and services (i.e. CBS) are designed and created with supportability in mind. You will also help prepare the Customer Support team to be ready to support new products and features.
You will accomplish this by:
Becoming the technical subject matter expert (SME) during the early program phases through release
Facilitating, creating and delivering product knowledge via TOI’s (transfer of information), lab exercises, documentation and knowledge base articles to the Support team during NPI as well as during any new releases and product improvements during the life cycle of the product.
Create Support Plans for new releases, products and features.
Work closely with support engineers and engineering to ensure our Support SME’s and the entire TSE team have the knowledge and skills to support new features and products.
Create support specific documentation, knowledge base articles and TOI’s to ensure Support Engineers are prepared to support
What you bring:
Solid understanding of AWS/Azure applications, cloud computing, networking, system administration and scripting
Prior experience working across organizations to ensure supportability
Proven technical troubleshooting skills in a complex multi platform-system-vendor environment
Experience in supporting both hardware, and software products
Minimum five years of experience in customer-facing, technical support work
Prior support experience at storage related company desired
Development background a plus
Excellent verbal and written communication skills
BE YOU—CORPORATE CLONES NEED NOT APPLY.
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.
Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.
PURE IS COMMITTED TO EQUALITY.
Research shows that in order to apply for a job women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. You don't have to meet all the job requirements. If you believe you can do the job and are a good match, we encourage you to apply.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
If you need assistance or an accommodation due to a disability, you may contact us at
****
APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.
If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our
Applicant & Candidate Personal Information Protection Notice
DEEMED EXPORT LICENSE NOTICE.
Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.

Company info

Sign Up Now - MiamiCrossing.com