Network Operations Assistant Avenger Scheduler

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Network Operations Assistant Avenger Scheduler Work Orders/ProjectsWork orders (projects) are issued to OPCEN from engineeringOPCEN reviews WO information to get the scope of the project, check if permits and major materials are needed (cable, poles, repeater housings, etc), and see what type of project it is and determine who is needed for it (ASR, FTTC, Pole, DOR, Roadmove, PDR, etc).Check if cutsheets are needed for splicing proje If so, request from facilities, then provide to construction once available.Coordinator documents in Varasset on the Project in the Notes section that they have received the WO and give a brief description of what the plans are for it, and what is needed.Document what cable is needed, if it is on order and has a PO already, or if stock cable will be usedDocument if permits are needed or already availableDocument if cutsheets are needed or are already availableDocument who is doing the project or parts of the project (g. contractor placing, FTR construction splicing)If ASR, provide ECDUpdate estimated in-service dates, scheduled finish dates, COEI ready dates and target start and finish dates for all tasks that need to be assigned.Utilize OPR for work order tracking and weekly/monthly update calls.Update the Financial Project Status in Varasset throughout the life of the project and update comments at a minimum weekly so all business partners understand status of projects.Be able to provide current status on any project when information is requested using the OPR report which pulls from Varasset where all information is updatedOnce project work is complete, document in Varasset the project completion, providing information on who was involved with the project (company, contractors), if MTF’s were filed or submitted, if project was splicing only or materials were charged (MTF’s), update Ready for Service “RFS” in Infinium. B. Support for Construction/ContractorsWork daily with crews to ensure they can meet deadlines and complete projects in a timely manner (typically through phone communications, or through email communications), and also check if anything needs to be provided.Provide daily/weekly schedules to crews showing what projects are due, prioritize projects by those that are the most important or due first, scheduling them to be completed in order of priority.Communicate regularly with Contractors on their work status, ensuring that they are working on priority projects first to meet expected deadlines, and that they are providing regular updates and paperwork (marked prints and MTF’s).As issues arise, be ready to act and do what is needed:Cut cables: If needed, provide crews to assist, get emergency locates, provide maintenance cableBroken poles: Get emergency locates and route crew in dangerous situation Not all broken poles need immediate attention, so standard locates are acceptable, then schedule pole replacement ASAP. Some cases require a contractor to replace the pole, then schedule the work with them.Wet cables: Be able to provide or locate replacement cable or transition stubsMissing reels: If crews are unable to find assigned cable reels, be able to locate them or assign an alternate reeC. MTF ProcessingMTF’s created by OSP and forwarded to Logistics to initiate MUSE transactions- OPCEN is responsible to ensure MUSE transactions have been submitted and completed. Special Projects/Managed ProjectsBe available for managed project conference calls (FTTH, 1Gb FiOS upgrade, FTTC, MetroE, ASR’s/CDDD, BBE/CAF, etc), or provide full updated status to Project Managers prior to their calls if unable to attend a meeting and be available to provide additional information as needed.Some projects require sending out a completion notice once WO is In-service. Completion notices would be sent to PM’s, engineering, facilities, and possibly escalations group  Completion notices should detail order information as applicable: M6 order number and Circuit ID(s), Work Order information, customer name and address, related Projects, cable/pair or fiber assignment information.  Completion notices will need to be sent for the following projects: HSI, BBE/CAF, ASR, FTTC, MetroE, DOR (if DOR Tracker System is not available).ASR projects involving circuit orders require the CON_COMP task to be completed in M6, and completion information including cable/pair information for circuits, or fiber counts on fiber related circuits to be added to the M6 remarks section for the ord Miscellaneous FunctionsFollow up with engineering on work orders for work completed prior to a WO being issued, being sure that a Work Order is issued to charge time and material, or so that the contractor that completed the work can bill Frontier for work completed (typically this is for pole replacements).Track/escalate/expedite permits with engineering to be sure they are on file when we are ready to start projects requiring perm Hold monthly Open work order calls with engineering and with construction.Assist Avenger Team when needed:To ensure timely completion of CON COM & COE COM tasks by escalating roadblocks to the responsible parties, ensuring jeopardy codes / follow up dates are current, tracking manager and above escalations as well as, verifying OPCEN standard processes are adhered to.Creates, distributes and analyzes the OPCEN M6 Backlog Report from Spotfire (Task Raw Data), twice weekly (Tuesday and Thursdays) and sending to the OPCEN schedulers / Managers for review and specific actions to be taken.Analysis includes:Orders requiring jeopardy codes and are Past Due, Due Current Day, Due Within 7 DaysOrders with an incorrect / non-standard Jeopardy codeJeopardy Follow up datelength of time applied to the orderEnsure standard notes and task label timelines are adhered to, as to the OPCEN Standard ProcessCIAC Projects - Assist in identifying any associated M6 circuits or associated projects and push to completionThe M6 Control desk is responsible to get visibility to, and hand-hold orders that are high profile and require immediate attention.  M6 Control Desk SPOC will work directly with the OPCEN Schedulers for orders needing updates and will be the ones responsible for providing one concise update to the folks that escalated the order.The M6 Control Desk SPOC’s will review the escalation, look at Varasset/M6 for the current updates and send forth the escalation to the OPCEN scheduler, OPCEN Manager, OSP LM, OSP Director, OPCEN Director and the OPCEN AVP, requesting a response within 4 hrs. or if its short fused, the e-mail will state a clear deadline for the response.Once the scheduler/CXM responds to all on the email, the M6 control desk SPOC will provide a response back to the escalating party.A Tracker will be maintained by the M6 Control Desk as requests come in to ensure we keep a record of volumes, trends and timeliness of responses/resolution on these requests.  The Tracker will be housed on the team’s share point site for weekly review by the OPCEN Leadership team.Creating, distributing and analyzing the OSP Ready to Work report from SPOTFIRE sent weekly to OSP construction which reflects M6 order related projects that ore ready to be worked.Attend monthly M6 partnership calls. 

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