Neighborhood Centers Professional 1

Profile

Description

The Neighborhood Centers Professional 1 will report to the Associate Directors of each Guidance Centers region and support that leader and his / her markets in accomplishing their goals by managing operational and administrative processes related to marketing, health and well-being programming

Responsibilities

The Neighborhood Centers Professional 1 performs duties including, but not limited to the following:


Key player in the processes to develop marketing collateral for a regional territory
Act as a liaison between regional markets and the national marketing team to provide insight on market strategy in order to populate calendars, direct mail, etc.
Serve as primary quality point person for development of monthly calendar
Develop and implement operational plan to ensure all POS branding, signage and marketing is used appropriately and effectively in each Center in the region
Ensure adherence to CMS Medicare marketing guidelines
Support local market leaders and national health and well-being programs team in developing a slate of monthly activities in the Guidance Centers
Schedule presenters - including doctors and other community partners - to facilitate events in the Guidance Centers
Perform legal review of events per Humana processes and CMS guidance
Work with local leaders to develop and refine a slate of high-quality local programs engaging with local internal and external partners as appropriate
Implement market strategy initiatives including building trusting relationships with external partners and engage with appropriate market business partners to support market plan
Lead events, projects, pilot programs and processes to help solve problems and meet organizational goals
Host in person meetings with internal business partners
Support regional leaders and corporate team in pursuing market strategy and goals
Act in a consultant capacity working independently to find innovative ways to drive metrics. Leading special projects in a regional capacity.
Fill in staffing gaps in the region at the Senior Professional level. Due to maternity / medical leaves, resignations, etc.
Collaborate with Regional Manager who is driving strategy and high level relationships


Personal Qualities


Ability to work closely with senior population
Quickly develop and maintain trusting relationships in all interactions
High energy with an onstage personality that is warm and welcoming as well as a communication style that is transparent and personalized
Flexible with ability to work in a fluid environment and positive attitude regarding finding solutions to challenges


Required Qualifications


Demonstrated strong interpersonal, proactive communication and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, and the ability to apply good judgment in ambiguous situations (Ex; Retail, Hospitality, Concierge, etc industry/exp)
Proficiency in all Microsoft Office Programs, e.g. Word, PowerPoint, Excel, Access, SharePoint, etc.
Ability to build and maintain effective relationships with associates, consumers and internal and external business and community partners
Demonstrated record of achieving performance goals and objectives
Demonstrated analytical skills by integrating complex information, while balancing tactical and strategic initiatives
Demonstrated ability to produce desired results by leveraging resources, managing resources and relationships effectively, and defining and communicating clear expectations
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Bachelor's degree
Retail/hospitality experience
Bilingual Spanish/English


Additional Information:

This is a full-time, in office position. Available office locations include the following; Zephyrhills, FL or Tamarack, Pembroke Pines, Del Ray Beach, FL

Humana COVID Vaccination Policy:

Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.

If progressed to offer, candidates will be required to:


Provide proof of full vaccination, including booster OR
Provide proof of applicable exemption including any required supporting documentation


Medical, religious, and state exemptions will be available.

Scheduled Weekly Hours

40

Company info

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