Tier II Desktop Support

Profile

Responsibilities/ Skills:
• Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues.
• Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems.
• Document, maintain, upgrade and replace hardware and software systems.
• Maintain, analyze, troubleshoot and repairs computer systems, hardware and peripherals.
• Provides end user training where required.
• Ability to shift between projects/tasks to keep up with workload.
• Strong communication/people skills
• Highly self motivated and directed, with attention to detail.
• Strong understanding of Windows operating systems and applications in a domain environment, including Windows 10 and Microsoft Office suites
• Experience with desktop encryption methods
• Working knowledge of virtualization technologies
• Experience with desktop image management
• Experience with anti-virus technologies and troubleshooting
• Familiarity with IOS, and Android mobile operating systems
• Basic understanding of TCP/IP, DNS, DHCP, and VPN configurations
• Ability to effectively configure, support and troubleshoot connection settings for Microsoft Outlook users in an Exchange environment
• Peripherals setup & support such as printers, scanners, etc.
• Other duties as assigned
Qualifications
TYPICAL EDUCATION AND EXPERIENCE:
Bachelors and two (2) years or more experience; Masters and 0 years related experience. Or will accept additional years experience in lieu of degree.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
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Information Technology
Previous Job:
Senior Program Manager
SAIC
Reston, VA 20190 US
Next Job:
Logistics Specialist
SAIC
Crane, IN 47522 US
Posted:
2023-06-01
Expires:
2023-07-01
SAIC

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