Clinical Programs Pharmacy Technician 2 ECOM team

Profile

Description

The ECOM Clinical Programs Pharmacy Technician Representative 2 supports Pharmacists and patients by executing programs developed to improve overall health outcomes with a focus on prescription drugs, and medication therapy and helps drive the strategy on comprehensive medication reviews. The Rx Clinical Programs Pharmacy Technician Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The ECOM Clinical Programs Pharmacy Technician Representative 2 assists in driving prescription drug optimization in cases where patients are taking multiple medications. Through effective communication, helps drive health awareness with patients through Rx Education and targeted quarterly campaigns. Assists Pharmacists by placing and retrieving calls to confirm patients are taking drugs and provides counseling.

In this role you will work from home in a call center capacity and perform the following:


Handle Inbound & outbound calls for 8 hours a day
Interact with peers, Physicians, Pharmacist, RNs and leadership via telephonic calls, instant messenger and email
Assist Pharmacist in facilitating member medication reviews through phone calls, faxes and emails
Work an 8-hour shift (determined based on business need) between the hours of 8A and 7P EST Monday thru Friday
Navigate multiple applications at once while assisting our members


Required Qualifications


Active Pharmacy Technician License from the AZ or TX Board of Pharmacy
Certified Pharmacy Technician CPhT (PTCB or ExCPT)
Minimum of 1 year experience as a Pharmacy Technician
Excellent communication skills both written and verbal
Applied knowledge of insurance processing, customer service or call center processes and practices
Home Office : a dedicated secure home workspace, and high-speed internet (minimum connection speed of 10m x 1m)
Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10 panel drug test


Preferred Qualifications


Associate's degree or equivalent work experience
Experience in mail order and/or retail pharmacy setting
Experience as a Pharmacy Tech, Medical Tech, Medical office administrator or CNA


Additional Information

We Offer:


Competitive Pay
Paid virtual training
A computer and all other equipment needed for work purposes
$500 retention bonus - Bonus is paid after first 180 days of employment


Learn more about Humana Pharmacy Solutions and what we do.

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The following policy applies ONLY to associates working in the state of Arizona:

Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.

Scheduled Weekly Hours

40

Company info

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