Sr. Experience Designer Design Operations

Profile

**MEMBERS ONLY**SIGN UP NOW***.
**MEMBERS ONLY**SIGN UP NOW***. is one of the largest multi-channel consumer electronics retailers in the world with technology at its center. We are seeking a Senior Designer to join our Standards and Operations team. The Standards and Operations team supports our Product Experience Design and Research team. This role will be contributing to our operations efforts to support enterprise-level internal Experience Design events as well as team development, learning and growth.

This operations role will focus on the holistic needs of the Product Experience Design and Research team. The operations role is responsible for the strategy, service, and support of design tools, vendor relationships, and procurement relationship needed to support the Product Experience Design team. As a member of the Standards and Operations team this operations role is critical to empower all team members to focus on strategic differentiated work efforts. The operations role enables consistent high-quality outcomes at scale to support a seamless human-centered experience to Experience Design team members who deliver those outcomes. Sound great? Come help us shape and build our team culture by the way our team works, the way our team learns, and the way our team evolves.

Core Responsibilities:
1. Lead and facilitate enterprise-level Experience Design events Collaborate and define the strategy and approach for event themes
Co-create and curate potential speakers to support event strategies and themes
Network with external design and research community to identify potential speakers
Facilitate cross-functional group activities with representative Experience Design partners to ensure that event strategies are inclusive to the learning opportunities of the broader team
Lead the execution and implementation of the event to create a seamless and smooth experience for participants and speakers
2.Support team development, learning and growth Facilitate and evolve the approach of how the Product Experience Design and Research team works and learns
Uncover new questions, unmet needs, and industry trends to apply to the assessment tools
Evolve and optimize existing team assessment tools to inspire new opportunities for growth and discovery for all team members
Maintain assessment documentation per ongoing learning and feedback loops with the team
3. Continuous investigation of design tools to support high-quality outcomes Anticipate future industry trends that affect our design tool ecosystem
Facilitate and maintain documentation of processes and methodologies related to our design tool ecosystem
Lead vendor and procurement partnerships to support the continuous investigation, assessment, and decision on design tools
Partner with Design and Research leaders to ensure day-to-day operational success
What it Takes to Succeed:
Systems thinking and an understanding of how operations fits into the larger whole
Desire to shape the culture of a growing and maturing design and research practice
Ability to explain decisions, approaches, and methods to interdisciplinary partners
Solid collaborator and communicator: energized by sharing ideas and soliciting feedback
A passion for evolution, maturity, and the “new ways” of working
Ability to prioritize work based on a shared understandings on an ongoing basis
Contribute to a team culture that embodies our **MEMBERS ONLY**SIGN UP NOW***. values: by showing respect, humility & integrity, unleashing the power of our people, having fun while being the best, and learning from challenge & change
You have experience working in an operations role (a plus)
You have direct experience working as a designer or a researcher (a plus).
Qualifications:
3 years in Service Design, User Experience Design- or strategy-related role (e.g., Interaction Designer, Information Architect, Visual Designer, Product Designer, etc.).
Demonstrated experience in envisioning, defining, and implementing design operations initiatives
Demonstrated experience in helping individuals and organizations understand and embrace Human-Centered Design

Company info

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