Engagement Specialist - Miami-Dade County

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Job Information
Humana
Engagement Specialist - Miami-Dade County
in
Miami
Florida
Description
Are you a fit?
As an Engagement Specialist, you will be responsible for contributing to and delivering on Humana's strategy in community based engagement. You will be responsible for effectively promoting our Medicare brand in the community.
In the Engagement Specialist role, you will provide a very specific role in the effort to boost our community presence as well as our Humana brand.
Duties and responsibilities may include:
Marketing support to enhance brand awareness
Provide event flyers, brochures, and nominal promotional items
Work extended hours, weekends when needed at both indoor/outdoor locations
Team work oriented
Works in compliance with federal, state and local regulations that apply to the Medicare Advantage market
Establish and maintain positive relationships with the community
Responsibilities
The Engagement Specialist plans and organizes local marketing and sales programs. Acts as the point persons for outside, inside and partner sales teams. Gathers and reports customer intelligence to sales teams. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.
Required Qualifications
At least one (1) year of experience in a customer facing position
Capacity to maintain confidentiality and work independently in support of the department
Ability to build community relationships
Must be passionate about contributing to an organization focused on continuously improving consumer experiences 
Available to travel to designated work area within Miami-Dade County(we reimburse for mileage)
Work extended hours and weekends when needed at both indoor/outdoor locations
This role is part of Humana's Driver safety program and requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits 
Must reside in Miami-Dade County
Preferred Qualifications
High School Diploma
Bilingual with the ability to speak, read and write in both English and Creole without limitations or assistance
Technologically savvy to include high level use of laptop and mobile phone devices, proficient use of Microsoft Office suite and an understanding of or comparable knowledge of CRM tools and other sales/marketing resources
Additional Information
Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
Reporting Relationships -
This role will report to a Sales Director.
Scheduled Weekly Hours
40

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