Client Services Project Manager

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Client Services Project Manager
Duties: Oversees one or more Project Coordinators in the Client Services department. Provide timely and accurate budget/estimate review and management; monthly revenue forecasting; and monthly invoice review. Continually monitor, evaluate and guide project staff to meet project deliverables on time, within budget and at the highest quality standards. Consistently applying performance standards and training to develop staff and build a high performing team of industry experts, passionate people managers, critical thinkers and strong problem solvers. Consistently be looking for way to improve processes and procedures to more profitably deliver services to clients. Expected to meet billable hour goals and oversee that similar targets are met for their direct reports. Work with stakeholders in operational departments to continually enhance service quality standards to meet and/or exceed client expectations. Responsible for fostering a team environment and building cooperation between client services team members, intercompany team members, company team members, and sales to provide the highest quality service standards, reach revenue targets and obtain efficiency/profit goals. Directly or indirectly responsible for recruiting, training, supervising, and evaluating department staff, and establishing programs to ensure that department staff members are well trained and supported. A critical component of the job is to manage and resolve difficult client situations. Succession planning and building a strong talent pool is required.

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