Systems Support Engineer P2 JFK

Profile

What makes DHL great? Our People!  We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.   DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.   Our corporate culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.    Start YOUR career with DHL today…    DHL has an immediate opening for a Systems Support Engineer at JFK Airport in Jamaica, New York. This role is to support the applications, systems and users associated with DHL’s Automated Sort Facilities.  You will be responsible for providing technical expertise with respect to leading-edge IT autosort technologies and driving problem resolution with technically complex software & integration solution in a time critical environment  The role also requires support of desktop, printers, phones, network hardware, scales in a warehouse environment.   Key Responsibilities: Application support for DHL global autosort systems, including  SATS, Tier2, SCADAEscalation and problem recovery management with application vendors / ITS / RACC supportSupport monthly security patching and software updatesDrive Problem resolution with vendors / ITS for open issuesTechnical Quality assurance and testing for solution within the scope of the domain.Develop documentation and processes associated with applications.Support site deployment activities when needed.Perform application testing / certification for changes impacting Autosort system.Support the IT system deployment process as and when requiredDesktop Support of equipment and users within our hub / gateway and aviation operations Skills & Qualifications: Total of 2 to 5 years work experience in IT.Desktop support experienceStrong Troubleshooting and problem solving skillsAbility to work independently in a time senstive, fast paced, demanding  environmentAt least  2 years working experience in technologies relavant to the roleOthers: passion for technology; good communicator, team player, possitive and can-do attitudeDegree/Diploma in Computer Science or IT Technologies field   DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here: ****   ,employmentType:Standard

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