Senior Market Development Professional

Profile

Description

The Senior Market Development Professional provides support to advance Provider Engagement (PE) operations and Humana's Bold Goal strategy at the Market level. The Senior Market Development Professional will leverage their project management knowledge and ability to build / maintain trusting relationships with internal and external stakeholders and to advance and track diverse initiatives at various stages of project development. The Senior Market Development Professional is responsible for the coordination, tracking, and completion of moderately complex to complex projects across various themes in a dynamic environment, while exercising independent decision-making. Often times these projects will require analysis of situations or data, utilizing in-depth evaluation of variable factors.

Responsibilities

The Senior Market Development Professional provides support to advance Provider Engagement (PE) operations and Humana's Bold Goal strategy at the Market level. The Senior Market Development Professional will leverage their project management knowledge and ability to build / maintain trusting relationships with internal and external stakeholders and to advance and track diverse initiatives at various stages of project development. The Senior Market Development Professional is responsible for the coordination, tracking, and completion of moderately complex to complex projects across various themes in a dynamic environment, while exercising independent decision-making. Often times these projects will require analysis of situations or data, utilizing in-depth evaluation of variable factors.


Plan, oversee and lead special projects and initiatives supporting PE Operations and Bold Goal
Create and manage market-level operational and performance reporting and dashboards
Evaluate, recommend and update department processes, templates, trackers, etc.
Enhance workflow and cross-departmental engagements
Research and analyze issues relating to the performance of the business operations
Identify areas of improvement and recommend solutions to improve process and performance.
Demonstrate strong attention to detail along with business acumen fueled by sharp critical thinking and analytic skills
Partner closely with other members of functional teams to define business needs and achieve optimal project results
Manage variety if internal and external stakeholders, holding them accountable for deliverables as outlined
Facilitate meetings and conversations with multiple participants of varying levels, capturing relevant information to keep projects on track
Comfort in working on new projects with limited knowledge/expertise of project content and ability to learn quickly
Proficiency in communicating effectively with emphasis on presentation skills, to project stakeholders about project status, expected results and recommended next steps


Required Qualifications


Bachelor's degree
5 years' experience managing medium to large scale projects in fast-paced setting
Direct work experience in project and/or operations management
Strong organizational, time management and communication skills who works well in a team environment
Experience organizing, implementing and measuring success of initiatives and pilots
Critical reasoning, problem solving and analytical skills with ability to work independently
Strong relationship building skills with proven ability to lead by influence
Comprehensive knowledge of all Microsoft Office applications with proficiency in Excel, PowerPoint and Word
Ability to travel as needed (35% primarily between Houston & San Antonio)
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Master's Degree
Health Plan (Medicare preferred), Population Health Management and/or Public/Community Health related experience
PMP certification and/or Six Sigma


Scheduled Weekly Hours

40

Company info

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