On-site Support Technician

Profile

On-Site Support Technician
The candidate is primarily responsible for assisting firm personnel in the use of PC hardware and software. Working with the other areas in Information Technology, the On-Site Support Technician will work to ensure that technology is used appropriately and effectively throughout the area for which they are assigned. Responsibilities: Interfaces directly with all assigned Firm personnel to provide solutions to technology software application issues. Set-up and support internal and external meetings, presentations, conference calls and events as needed. Identifies issues relating to the use of technology that are affecting clients and advises appropriate personnel. Performs, under the direction of technicians outside the Support Service group, additional duties including, but not limited to, relocating phones, network wiring, and server maintenance as needed. Participates in department-wide projects such as hardware/software rollouts, office moves, mergers and acquisitions, etc. Maintains technical currency in all Level One software packages as well as with all supported hardware systems. Maintains technical currency with Level Two software packages necessary to support assigned Firm personnel. Qualifications: 2 years supporting the use of industry standard Windows applications through on-site, help desk or technology training functions. Experience with latest versions of Microsoft Windows OS, Microsoft Office Suite (proficient) with emphasis on supporting Outlook and Word. Experience supporting iPhone and Android. Experience troubleshooting hardware issues (laptop, desktop, printers, etc.) as well as virus and malware remediation.

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