Training Support Specialist

Profile

Create engaging and interactive training sessions tailored to various learning styles
Coordinate and conduct training sessions, including new hire, on the use of Firm-supported hardware and software
Conduct in-person or virtual training sessions for individuals or groups
Design, develop and update training materials, training outlines, manuals, reference guides, eLearning video content, and other reference material for existing software or new and updated software rollouts
Assist in the creation and ongoing updates to all training material and course content in the Learning Management System
Participate in the design and implementation of training programs and communication to support and advocate for technology-based initiatives and projects
Effectively communicate complex technical concepts in an understandable manner and translate into user documentation and eLearning
Collaborate with stakeholders to identify training needs and objectives
Collect feedback from trainees to continually improve training programs and contribute to the development of training programs for existing or new and updated software rollouts
Identify technology skill gaps of individual users by analyzing user requests in order to develop skills and make recommendations
Develop a deep understanding of software applications used within the Firm
Stay abreast of the latest updates and features of relevant software applications
Participates in the evaluation, testing, and quality assurance of new software applications and updates being deployed
Utilize multimedia and interactive tools to enhance training delivery
Assist in the implementation of best practices related to workflow, case management, document management and practice group technology
Coordinate with other areas/departments where overlap exists to develop efficient procedures and communications to streamline processes and satisfy needs
Support adherence to firm standards and use of firm-supported hardware and software
Collaborate with IT and support teams to ensure a smooth user experience
Provide ongoing support to users, addressing queries and troubleshooting issues
Travel as needed to various offices to participate in either training or new project initiatives
Other duties as assigned
Requirements
High School Graduate or General Education Degree (GED)
Minimum of 3 years of related duties and responsibilities
Expert level or the ability to readily achieve expert level in support of Microsoft products and core applications within our environment
Ability to perform work accurately and thoroughly
Ability to actively listen to, convey, and understand the comments and questions of others
Excellent presentation and communication skills (written and oral)
Ability to communicate and document comprehensive technical issues for a non-technical audience in a professional manner
Self-motivated and able to accomplish tasks with minimal supervision
Ability to handle multiple ongoing projects while meeting deadlines and keeping supervisor notified of progress or conflicts
Ability to effectively build relationships with colleagues
Demonstrated ability to work collaboratively and constructively with employees, supervisors, and management in a team environment
Ability to adapt training methods to diverse audiences and learning styles
Project management skills for coordinating training initiatives
Equal Opportunity Employer

Company info

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