Clinical Pharmacy Review Supervisor UM Administration

Profile

Description

The Supervisor, UM Administration contributes to administration of utilization management by leading a team of service support associates. The Supervisor, UM Administration works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.

Responsibilities

The Supervisor, UM Administration provides support for and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to associates. Ensures consistency in execution across team. Holds team members accountable for following established policies. The Supervisor, UM Administration leads a team of 14-25 associates. Decisions are typically related to schedule, plans and daily operations.

Responsibilities include but are not limited to the following:


Performs escalated or more complex work of a similar nature, and supervises others.
Coordinates and provides day-to-day oversight to associates.
Ensures consistency in execution across team.
Holds team members accountable for following established policies.
Communicates regularly and effectively with associates, and works to remove obstacles for staff.
Leads and empowers direct reports in a way that supports the growth and development of both competencies and contributions.
Utilizes knowledge and experience to provide on-going training and support to team members.
Helps team achieve goals and has responsibility for personnel issues, including required discipline.
Identify projects and process improvements to drive business forward.


Required Qualifications


1 - 3 years of experience in a team leadership or supervisory position
Proficiency in Microsoft Office Word, Excel and PowerPoint
Able to give direction and make sound business decisions
Ability to exercise sound judgement and engage in ethical behavior
Exceptional verbal and written communication skills
Strong attention to detail
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10 panel drug test


Preferred Qualifications


Bachelor's degree preferred
General understanding of economic, financial and operational concepts
Previous supervisory experience in a contact center or pharmacy setting
Supervisory experience in a pharmacy, hospital or call center setting


Additional Information

Shift: 11:30 AM - 8:00 PM or 12:30 AM - 9:00 PM AZ time

** Hours of operation: 7AM - 11PM EST

Learn more about Humana Pharmacy Solutions and what we do.

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The following policy applies ONLY to associates working in the state of Arizona:

Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.

Scheduled Weekly Hours

40

Company info

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