Bilingual Inbound Contact Representative 2 - Work at Home WAH Oklahoma

Profile

Description

Humana is excited to announce the opening of a brand new contact center in Oklahoma City, Oklahoma! Humana has been awarded a contract to support the Medicaid members in Oklahoma with its Healthy Horizons of Oklahoma statewide Medicaid program, and we need amazing individuals to join Humana in supporting our new location.

The new Humana contact center is located just west of downtown Oklahoma City near I-40, at 7725 W. Reno Ave, Suite 370, Oklahoma City, OK 73127. These exciting new positions will have the opportunity to work in the comfort of your home throughout the state of Oklahoma. Humana is looking to have the entire team ready to support our Oklahoma Medicaid business starting mid-late summer.

The Bilingual Inbound Contacts Representative 2 represents Humana by addressing incoming telephone, digital, or written inquiries from both Spanish and English speaking customers. You will address customer needs which may include complex benefit questions, resolving issues, and educating members or providers.

Responsibilities

Where you come in:


Take as many as 30-45 calls per day from Medicaid members who have questions about Humana products.
Assist them with primary care provider changes, locating providers/specialists in our provider network, answer benefit/coverage questions, authorizations; provider claims inquiries, member grievances and appeals, transportation needs, and pharmacy support.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work an 8-hour shift anytime from 6:45 am-7:00 pm CST. It may be necessary, given the business need, to work occasional overtime and weekends. .


COME GROW WITH HUMANA! BENEFITS START ON DAY ONE - STELLAR 401K MATCH - PAID TIME OFF - TUTION ASSISTANCE PROGRAMS - STELLAR WELLNESS/REWARDS PROGRAM

What you need for success! - Required Qualifications


3 years of experience within a customer service type role, preferably within a call center environment
Strong customer service orientation and attention to detail
Prior experience managing multiple or competing priorities, while utilizing multiple computer systems and/or monitors simultaneously, with strong typing skills
Ability to effectively communication verbally and listen to members over the phone
Fluency in communicating, both written and verbal, in Spanish and English
Must live within the state of Oklahoma


Work at Home Requirements


Must have the ability to provide a high speed DSL or cable modem for a home office (satellite and wireless internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required.
A dedicated work space without ongoing interruptions to protect member PHI / HIPAA information.


What you need to STAND OUT from the crowd!: Preferred Qualifications


Associate's or Bachelor's Degree
1 years of experience with taking multiple calls within an inbound / outbound call center environment
Prior Medicaid / Medicare / Healthcare experience.
High level of emotional intelligence with a proven ability to influence office culture and engagement in a positive manner


Additional Information


Training Hours - Training will start day one of employment and run the first 8-9 weeks with a schedule of 8:00 am - 4:30 pm CST . Perfect attendance is required to avoid gaps in training and is vital for your success in this role. Therefore, no time off is allowed during training.
Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
#OKMedicaid #ThriveTogether #WorkAtHome


Scheduled Weekly Hours

40

Company info

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