Sr. Manager MDS HWS Content

Profile

Job Number 23026946

Job Category Sales & Marketing

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

The Senior Manager, MDS HWS Content is a subject matter expert and thought leader for content and the Hotel Website Product within MDS. This role is responsible for developing digital content tactics, managing the execution and on-time delivery for supported tactics, and managing vendors and internal direct reports. This role is responsible for all content operations across existing HWS Core and Narrative websites, and maintaining strong relationships and collaboration with enterprise teams, including Digital Operations and HWS Digital Product team.

Marriott Digital Services (MDS) is an in-house digital marketing team. MDS provides hotels with a variety of digital services, and functions as an agency-like model within the Marriott International Global Digital organization.

JOB RESPONSIBILITIES

Evolves Content Support Model


Develops new and innovative content tactics. Launches new tactics including testing the offering, defining the workflow, creating communication and supporting collateral, conducting training, selecting appropriate resources, tracking success, and more.
Oversees the execution and on-time delivery of all existing content tactics within MDS programs. Utilizes Salesforce to manage workflows, team productivity, SLAs, etc.
Seeks ways to streamline existing content operations across Core and Narrative hotel websites. Prioritizes client experience, ensuring that MDS workflows are simple and consistent regardless of website type.
Regularly reviews and refines existing processes to look for Operational improvements, prioritizing scale, consistency, and quality.
Develops robust internal and external training documentation for vendors, client services, and operations teams. Ensures all processes are supported with documentation, screenshots, etc.
Routinely collects and reviews internal and stakeholder feedback (NPS) to improve and innovate upon MDS content offering.
Manages special projects and pilot processes.


Team and Vendor Management


Manages content team. Monitors work of direct report(s), and conducts 1-1s, performance reviews, and other managerial functions.
Manages large network of vendors and contractors. Ensures quality of work and timeliness of deliverables. Provides actionable recommendations for change and develops vendor improvement plans should work not meet standards.
Leads trainings on tactical processes and best practices with vendor partners.


Works Cross-Functionally and Exhibits Strong Communication


Keeps leadership team informed of content operations successes and challenges. Routinely reports out to broader MDS team on content priorities and progress.
Works cross-functionally across MDS, including partnering closely with the SEO, Studio, Traffic and Workflows, Customer Success, Client Services, and Business Support teams.
Creates close partnerships with enterprise teams.
Serves as an escalation point for any content or HWS concerns.


Thought Leadership


Continual education and self-growth through reading industry blogs, social media, white papers, cases studies, research briefs, etc.
Attends relevant industry conferences and seminars
Continually seeks feedback on products, services, and tools, then provides suggestions to MDS teams accordingly


Additional duties as may be assigned

CANDIDATE PROFILE

Education and Experience


BS/BA degree in marketing, communications, hospitality management, related field, or equivalent experience/certification.
4 years relevant work experience (digital marketing, content management, digital operations, etc.)
Strong presentation skills, business acumen, and credibility with executives.


MANAGEMENT COMPETENCIES

Leadership


Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.


Managing Execution


Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.


Building Relationships


Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.


Generating Talent and Organizational Capability


Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.


Learning and Applying Professional Expertise


Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Detail oriented, with demonstrated track record of follow-through and delivery
Excellent project management skills with technical knowledge of ever-evolving web/digital marketing environment
Proven experience growing and managing a cross-functional team
Superior written and oral skills
Excellent presentation and influencing skills
Proven and demonstrated ability managing external partners/agency resources.
Proficient in Microsoft Office suite, specifically Word, Excel and PowerPoint.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

Reading Comprehension – Understands written sentences and paragraphs in work related documents.

Writing - Communicates effectively in writing as appropriate for the needs of the audience.


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

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