Service Desk Analyst/Help Desk Support

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Hi, I am a Sr. Recruiter at NCS Technologies (in business since 1984) and I’d like to speak with you about a helpdesk Analyst position. Onsite Monday – Thursday (Friday remote) in Blue Bell PA for an insurance client. Contract right to hire position. Details below. Please ****
Must Haves:
1) At least three years' experience in an IT performance analysis and end-user support role.
2) In-depth and current knowledge of Microsoft programs (Windows) and hardware.
3) Proficiency in customer relationship management (CRM) and task management software.
4) Exceptional analytical and problem-solving skills.
5) Advanced collaboration, communication, and interpersonal skills.
6) Excellent organizational and time management skills.
7) Associate's or bachelor's degree in computer science, information systems, or similar.
The technology stack - Windows 10 and WIN7, Virtual Desktops, Office 365, Lotus Notes email and databases, Lenovo laptops (Yoga X1s, T580, T590, T15 and P15V), Microsoft Surface Pro 7 tablets, Xerox MFDs, HP Check printers. They use Ivanti HEAT for call tracking and Discovery for Asset Management.
To ensure success as a Help Desk Analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. We are seeking an Analyst will be someone whose IT expertise results in enhanced end-user support and system performance.
Help Desk Analyst Responsibilities:
Testing and analyzing IT system and software performance.
Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.
Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
Preparing training manuals and FAQ materials for easy-access end-user guidance.
Documenting processes and maintaining service desk records.
Making recommendations to optimize IT performance and to prevent future problems.
Collaborating with internal departments to ensure that IT needs are met.
Keeping informed of advancements in IT.

Company info

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