Concierge - Pine Knob Music Theatre Meadowbrook Amphitheatre Freedom Hill

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,AnswerValue:u003cbu003eJob Summary:u0026nbsp;u003c/bu003eu003cbru003eTo be an ambassador of Ilitch Sports Entertainment, the Detroit Red Wings, and the Detroit Pistons by providing first class customer service to every single guest.u003cbru003eu003cbru003eu003cbu003eKey Responsibilities:u003c/bu003eu003culu003eu003cliu003eWelcome and greet all of our guests and assist them with any question or need they may have during their visit.u003c/liu003eu003cliu003eMaintain the integrity and exclusivity of private clubs and premium areas at multiple venues.u003c/liu003eu003cliu003eOwn guest concerns from initial discovery through the resolution of their concern during events.u003c/liu003eu003cliu003eEngage guests at every opportunity, including building rapport with season ticket holders and repeat guests.u003c/liu003eu003cliu003eBe knowledgeable in and consistently uphold venue/company policies.u003c/liu003eu003cliu003eProactively be aware of situations that could be detrimental to the guest u0026amp; colleague safety.u003c/liu003eu003cliu003eProblem solve.u003c/liu003eu003cliu003eBe available to work 80% of all ticketed events at Little Caesars Arena, DTE Energy Music Theatre and Michigan Lottery Amphitheatre at Freedom Hill.u003c/liu003eu003c/ulu003eu003cbru003eu003cbu003eSupplemental Job Functions:u003c/bu003eu003culu003eu003cliu003ePerforms other duties as assigned.u003c/liu003eu003c/ulu003eu003cbru003eu003cbu003eMust Have:u003c/bu003eu003culu003eu003cliu003eEmotional Intelligence – the ability to recognize, understand and manage one’s own emotions, as well as the emotions of others.u0026nbsp;u0026nbsp; This includes:u0026nbsp;u003culu003eu003cliu003eSelf-awarenessu003c/liu003eu003cliu003eSelf-regulationu003c/liu003eu003cliu003eInternal motivationu003c/liu003eu003cliu003eEmpathyu003c/liu003eu003cliu003eSocial Skillsu003c/liu003eu003c/ulu003eu003c/liu003eu003cliu003ePositive Attitude – people who tend to look on the bright side of things.u0026nbsp;u0026nbsp; This includes:u003culu003eu003cliu003eBeing friendly and engaged with guests.u003c/liu003eu003cliu003ePutting in extra effort to deliver “WOW” service moments.u003c/liu003eu003cliu003eGetting along well with other team members.u003c/liu003eu003cliu003eTaking on challenges that others might try to avoid.u003c/liu003eu003c/ulu003eu003c/liu003eu003cliu003eAdaptability and Flexibility – being ready to quickly adapt to changing circumstances and guest’s needs.u0026nbsp; This includes:u003culu003eu003cliu003eBeing able to multitask efficiently.u003c/liu003eu003cliu003eBeing willing to take on new tasks.u003c/liu003eu003cliu003eShowing willingness to learn new processes, systems, technologies.u003c/liu003eu003cliu003eBeing comfortable with erratic work schedules.u003c/liu003eu003c/ulu003eu003c/liu003eu003cliu003ePassion for Helping People – being passionate about the guest experience and helping people.u0026nbsp;u0026nbsp; This includes:u003culu003eu003cliu003eUnderstanding that guests are buying more than a ticket to an event.u003c/liu003eu003cliu003eWorking well with teammates, other departments and leadersu003c/liu003eu003cliu003ePersonable attitude and friendliness.u003c/liu003eu003cliu003eSmiling.u003c/liu003eu003cliu003eEye contact.u003c/liu003eu003c/ulu003eu003c/liu003eu003c/ulu003eu003cbru003eu003cbu003eMinimum Knowledge, Skills and Abilities:u003c/bu003eu003culu003eu003cliu003eHigh school diploma and one to two years of customer service related experience is required.u003c/liu003eu003cliu003eAbility to read and comprehend simple instructions, short correspondence, and memos.u003c/liu003eu003cliu003eAbility to write simple correspondence.u0026nbsp;u003c/liu003eu003cliu003eAbility to effectively present information in one-on-one and small group situations to guests, clients, and other colleagues of the organization.u003c/liu003eu003cliu003eAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.u0026nbsp;u003c/liu003eu003cliu003eAbility to deal with problems involving a few concrete variables in standardized situations.u003c/liu003eu003c/ulu003eu003cbru003eu003cbu003ePreferred Knowledge, skills and abilities:u003c/bu003eu003culu003eu003cliu003eExperience working in the sports and entertainment industry.u003c/liu003eu003c/ulu003eu003cbru003eu003cbu003eWorking Conditions:u003c/bu003eu003culu003eu003cliu003eIrregular and extended hours including nights, weekends, and holidays.u003c/liu003eu003cliu003eAbility to climb stairs and stand for long periods of time.u003c/liu003eu003cliu003eWhile performing the duties of this job, the colleague will be exposed to outside weather conditions.u0026nbsp;u003c/liu003eu003cliu003eThe noise level in the work environment is extremely loud.u003c/liu003eu003cliu003eFrequent visual/auditory attention.u003c/liu003eu003cliu003eAbility to occasionally lift and/or move up to 25 pounds, including pushing a guest in a wheelchair.u0026nbsp;u003c/liu003eu003cliu003eSpecific vision abilities required by this job include close vision, distance vision, and color vision.u003c/liu003eu003cliu003eMay be asked to assist with venue clean-up. u0026nbsp;This includes bending and lifting.u003c/liu003eu003c/ulu003eu003cbru003eu003ciu003eThe physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.u003c/iu003e,

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