Systems Support Analyst

Profile

Systems Support Analyst
Atlanta, GA
POWER YOUR CAREER WITH SEDC!
We are a leading financial software development and services company for the utility industry, looking for a Systems Administrator
to join our Systems Support Services team.
The Systems Administrator will have responsibility for: Serving as primary customer contact for incoming technical services issues
Responding to telephone, email, and fax requests for technical support.
Monitoring and following up with customers on open issues.
Appropriately escalating customer issues
Serving as primary contact for after-hours support coverage on a rotating basis.
Builds, maintains, and deploys virtual machines using VMware
Distribute company provided software updates, OS, and third party software applications by building OS images, performing kick-start installations, or creating in-house shell or RPM packages
Job Requirements: Ability to travel to customer sites installations, upgrades, product demonstrations and training as required (15% to 20%)
Customer Service Skills to ensure that customer interactions are professional and demonstrate the highest possible level of service.
Previous experience in customer phone support in a technical environment
Motivated, works well with others, requires little supervision
Ability to forecast requirements for company and projects, and deploy these changes proactively.
This position requires on-call support duties on weekday evenings and Saturdays.
Technical Skills:
1-2 years of Previous Red Hat Enterprise Linux (RHEL) or HP-UX / Unix shell scripting.
Knowledge and experience with SQL query language, Oracle Enterprise Manager, SQL Developer.
Oracle flashback recovery.
Logical Volume Manager (LVM)
· Skilled in use of common Linux/UNIX scripting languages, including but not limited to bash, dos batch, and building of RPM packages Candidates should possess a Bachelor’s degree or equivalent experience.
Also a plus if you have any
Certifications
– Preferred not required.
Red Hat Certified System Administrator (RHCSA)
Red Hat Certified Engineer (RHCE)
HP-UX Certified System Administrator (HPCSA)
Dell Hardware Diagnostic Support Engineer (DSET)
SEDC is a leading-edge provider of billing and accounting software for the electric utility industry. Currently SEDC serves over 200 utility providers in 33 states with its unique UtilityPowerNet (UPN) application for billing, accounting and capital credits. Our other products and services include Mobile Workforce Management, PrePaid Metering, Disaster Recovery, Fleet Management, Automated Meter Infrastructure, Online Bill Pay, OMS Integration, Real-time Secure Credit Card Payment Gateway, Wireless Materials Management, GIS Integration, Laser Bill Printing/Mailing Services, and Remote Payment.
Benefits
* Employer Contributions to Retirement Plan * 5% Dollar For Dollar Matching 401(k) Plan * Major Medical Insurance * Dental, Eye Care Reimbursement Plans * Flexible Spending Plans for Childcare and Medical Expenses * Life Insurance 4X Annual Salary * Long-Term, Short Term Disability Plans * Tuition Reimbursement Plan * Credit Union, Wellness Program * Holidays, Vacation, Personal, Sick Leave Benefits
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