Director Agile Program Management

Profile

Because you belong at Twilio
The Who, What, Why and Where
The Director of Agile Program Management (APM) is a dynamic and inspiring leader with a passion for improving how we work and getting better as we scale. You will lead a growing organization of Agile Program Managers and their managers. The APM team drives Agile best practices to ensure that we deliver the highest value in the shortest reasonable time. You will drive practices and continuous improvement not only with the APMs but across R&D Product and Engineering.
Your primary responsibilities will be to hire great people, mentor through regular feedback, and lead the team to consistently set the bar high. To succeed in this role you will have a passion for Agile software development and program management, fostering a culture of collaboration, and possess a strong background in Agile, Scaled Agile, and other program management methodologies.
Who?
Twilo is looking for a Director of Agile Program Management who:
Has 10 years of Agile experience, including Agile at Scale (e.g., SAFe, Scrum at Scale, LESS)
Has people manager experience including managing managers, Scrum Masters, and Agile Release Train Engineers, as well as building and leading geographically diverse organizations with an eye toward diversity and inclusion
Has held leadership roles in Agile and Scaled Agile settings; has familiarity with traditional project and program management methodologies and software development
Has led Agile and Agile at Scale transformations
Has excellent written and verbal communication skills, executive presence, and the ability to give frank and empathetic feedback and coaching
Is a thought leader on Agile, Agile at Scale, and Business Agility principles and practices; has SAFe Program Consultant (SPC) certification or equivalent
Is able to build strong collaborative relationships across organizational boundaries
Is an authentic, empathetic, and inspiring leader, dedicated to the growth and success of the people you lead
What?
As our Director of Agile Program Management, you will live by and champion the
Twilio Magic values
BE AN OWNER: Enthusiastically lead your organization in maturing their craft of Agile and Agile at Scale practices. Encourage the sharing of new techniques and tools, showcase best-of-breed practices in the market, invest in professional development, and drive stronger business agility.
DON’T SETTLE: Hire the best people. Inspect and adapt how R&D works, including annual and rolling planning and cross-Business Unit dependency management practices.
DRAW THE OWL: There’s no playbook, and what got us here won’t get us there. Advise Twilio leaders on how we can get better as we scale.
EMPOWER OTHERS: Set the bar high for yourself, your managers, and the rest of the organization through hiring and growing talented team members. Be responsible for the overall success of your organization. Drive continued high employee engagement and a culture that invites collaboration and different voices and opinions.
BE INCLUSIVE: Extend the global organization that has been built, encourage healthy debate and discourse, be a leader in healthy diversity and inclusion practices to ensure a variety of voices and experiences are shared.
WEAR THE CUSTOMER’S SHOES: Collaborate with Engineering and Product leaders to ensure alignment on practices and expectations of BU Agile at Scale and scrum team Agile practices.
Why?
The APM organization has played a pivotal role in Twilio’s Agile maturity and improvements in the way we deliver value to customers. We need a Director to continue setting the bar high for this group and the rest of R&D through leading and evangelizing Agile and Agile at Scale principles.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
Where?
We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.
About us:
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado.
Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well.
Salary:
Denver/Boulder Metro:
Salary Range: $160,896 - $221,232
Rest of Colorado:
Salary Range: $150,840 - $207,405
Additionally, this role is eligible to participate in Twilio's equity plan.
An overview of Twilio’s benefits offered is listed below:
Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:
Healthcare Insurance and Leave
Prescription Drug
Dental
Vision
Flexible Spending and Health Savings Accounts
Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one
Financial Benefits
Short and Long Term Disability Insurance
Life and Accidental Death & Dismemberment Insurance
401(k) Retirement Savings Plan with a match
Reimbursement Programs & Stipends
$65 per month work-from-home stipend
Up to $50 per month for wellness expenses and activities
Up to $30 per month to use towards books/eBooks

Company info

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