Help Desk Analyst Tier I

Profile

Job specifications are intended to present a descriptive list of the range of duties performed by employees.  Specifications are
not
intended to reflect all duties performed within the job.
SUMMARY
Bering Global Solutions, LLC, a subsidiary of **MEMBERS ONLY**SIGN UP NOW***. is currently seeking a qualified Help Desk Analyst Tier I in Silver Spring, MD.
Help Desk Analysts provide IT support for over 23,000 worldwide customers by diagnosing and resolving routine hardware and software issues.
ESSENTIAL DUTIES & RESPONSIBILITIES
Receive requests for support via phone, email, and web
Use remote assistance to assist customers
Create, close and modify help tickets
Research questions using available information resources, including an IT Help Desk knowledgebase.
Follows existing Standard Operating Procedures (SOP’s) and enter or receive tickets for customer support and ensure proper closeout of tickets once a resolution has been confirmed.
QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION
Required (Minimum) Qualifications
CompTIA A (IT Technician Designation) Essential and Practical Certification
Microsoft Office Specialist Certification
Must be able to obtain Federal Government Public Trust Level 5 access
At least two (2) years of computer help desk related experience
High School Diploma or equivalent
Must be a US Citizen
Knowledge, Skills and Abilities
Computer literacy skills with an emphasis on hardware, software knowledge, Microsoft applications, Data Base applications, Internet and internet protocols
Ability to multitask and maintain a positive attitude
Excellent to outstanding telephone presence with customers and organized follow-up skills
Excellent verbal and written communication skills
Must be customer focused and service oriented
Preferred
N/A
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
WORK ENVIRONMENT
Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. 
Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required.
SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities.
ADDITIONAL QUALIFYING FACTORS
As a condition of employment, may be required to pass a pre-employment drug screening, as well as have acceptable reference and background check results to obtain access to military base. Must have reliable transportation to/from work a necessity and must be able to obtain access to military installations.
Shareholder Preference.
 BSNC gives hiring, promotion, training and retention preference to BSNC shareholders, BSNC shareholder descendants and BSNC shareholder spouses, in that order.
**MEMBERS ONLY**SIGN UP NOW***. is an Equal Opportunity/ AA/ Male/ Female/ Disability/ Vets employer.
We participate in the E-Verify Employment Verification Program. We are a drug free workplace.
Visit our website at
****for more details and to apply.
# of Vacancies
1
Job Requirements

Company info

Sign Up Now - MiamiCrossing.com