Client Contact Specialist Best Buy Business

Profile

**MEMBERS ONLY**SIGN UP NOW***. Business
• Role Summary:
o This role facilitates positive business interactions and helps establish ourselves as a market leader with business & education clients and solutions customers (i.e. Hospitality, Business Incentives, Education, E-Commerce). The Customer Contact Specialist supports clients and sales teams by providing the highest level of client service and satisfaction. Members of this team will be required to build aptitude and comprehensive familiarity with a substantial variety of client interactions, services, offers, promotions and identify how the client’s needs would be best served. The goal of this team is to streamline inbound contact efficiently and effectively while creating an exceptional client experience.
o The Client Contact Specialist is critical to the business client journey when Professional Account Services are required. This role requires the specialist to work cross-functionally with **MEMBERS ONLY**SIGN UP NOW***. Business and Enterprise teams ensuring business clients are supported appropriately through world class post sale support, relationship building, problem solving and de-escalation of client experiences. This role relies heavily on high quality professional communication, in both verbal and written formats.
o The operational support of clients for in the moment help is a critical component of this role. Daily tasks may include but are not limited to assisting clients with portal registration, providing tracking information, initiating returns or rescheduling home deliveries. Transactional post sale support is vital to ensure a fast and easy business account service interaction for our clients.  
• Key Responsibilities (Essential Functions) - Listed in order of importance
1. Inbound Call Response & Resolution
2. Focus on a balance of speed to execution with quality of business-client interactions ensuring the appropriate outcome is delivered.
3. Provide superior client de-escalation and client service across channels demonstrating advocacy and ownership of each interaction to provide the appropriate solutions and outcomes.
4. Enhance the client experience across the **MEMBERS ONLY**SIGN UP NOW***. ecosystem through active listening, anticipation of client needs and appropriate actions and follow through to assist and resolve the client need.
5. Demonstrates knowledge and ability to understand and execute processes, procedures and standards relevant to the business client
6. Executes operational activities to deliver appropriate resolution enhancing the full solution of our business account services value propositions.
7. Providing client support to various **MEMBERS ONLY**SIGN UP NOW***. capabilities, including promotional transactions for Business Incentives, BBYB e-commerce, triage and advocacy for B2B2C clients as needed.
• Basic Qualifications
o 6 months of direct to customer retail or contact center experience
o Possess a strong technical aptitude to learn new applications/systems
o Ability to type at a conversational speed to notate calls
o Proven ability to develop relationships cross-functionally
• Preferred Qualifications
o Ability to speak Spanish fluently
o Customer de-escalation experience

Company info

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